Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Smith

Columbia,SC

Summary

Dynamic Guest Experience Manager with a proven track record at Cava Grill, excelling in guest relations and staff training. Expert in multitasking and time management, I consistently resolved customer complaints, enhancing satisfaction and loyalty. Skilled in inventory management, I optimized stock levels, reducing waste and contributing to increased profitability.

Overview

10
10
years of professional experience

Work History

Guest Experience Manager

Cava Grill
02.2021 - Current
  • Trained new team members on company policies and procedures to maintain consistent guest experience standards.
  • Resolved guest complaints promptly, demonstrating exceptional problem-solving skills and commitment to customer satisfaction.
  • Accomplished multiple tasks within established timeframes.
  • Controlled costs to keep business operating within budget and increase profits.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Sales Associate

5 Guys Burgers And Fries
08.2018 - 02.2021
  • Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
  • Maintained clean, organized grill stations for hygienic, orderly food preparation.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Shift Supervisor

Panera Bread
06.2015 - 08.2018
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.

Education

Associate of Applied Science - Human Services

Kaplan University
Davenport, IA
02-2015

Skills

  • Sales and upselling
  • Guest relations expertise
  • Time management
  • Staff training and development
  • Multitasking Abilities

Timeline

Guest Experience Manager

Cava Grill
02.2021 - Current

Sales Associate

5 Guys Burgers And Fries
08.2018 - 02.2021

Shift Supervisor

Panera Bread
06.2015 - 08.2018

Associate of Applied Science - Human Services

Kaplan University

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Ashley Smith