Neyeli Aranda-Garibay
Huntsville,AL
Summary
Guest Experience Manager at Cava Mezze, skilled in exceptional communication and guest complaint resolution. Successfully developed initiatives that enhanced guest satisfaction. Trained new team members to uphold high service standards, create welcoming environments and gather actionable feedback for continuous improvement.
Developed transferable skills in fast-paced hospitality environment, including effective communication and leadership. Demonstrated ability to enhance guest satisfaction and manage diverse teams. Looking to transition into new field, leveraging customer service and team management expertise.
Overview
3
3
years of professional experience
Work History
Guest Experience Manager
Cava Mezze
07.2023 - Current
- Assisted in developing guest experience initiatives to enhance satisfaction and engagement.
- Contributed to team meetings by sharing insights on enhancing overall guest experiences and retention strategies.
- Trained about 5 new team members on company policies and procedures to maintain consistent guest experience standards.
- Collaborated with team members to maintain clean and welcoming environments for guests.
- Gathered guest feedback to identify areas for service improvement and innovation.
Peer Helper
Mae Jemison High School
08.2022 - 05.2024
- -Assisted in helping individuals and showing leadership.
- -Organized events and fundraisers focused on skill-building and community engagement.
- -Collaborated with faculty to identify student needs and create tailored support plans.
Education
Bachelor's - Child Development
Calhoun Community College
Tanner, AL05-2027
Skills
- Exceptional communication
- Property management
- Language fluency
- Sales and upselling
- Guest complaint resolution
Accomplishments
-Achieved a Gold in Steritech proving the ability to lead and maintain a clean environment at Cava Mezze.
- State Food Safety Certified
Languages
Spanish
Native or Bilingual
Timeline
Guest Experience Manager
Cava Mezze
07.2023 - Current
Peer Helper
Mae Jemison High School
08.2022 - 05.2024
Bachelor's - Child Development
Calhoun Community College
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