Ashley Smith
Kalamazoo
Summary
Dynamic Scheduling Coordinator at Certasite with proven organizational skills and a commitment to customer service. Adept at problem-solving and effective communication, I excel in coordinating schedules and managing client relationships, ensuring timely follow-ups and efficient operations. Experienced in dietary needs and meal preparation, I thrive in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator
Certasite
Kalamazoo
10.2022 - Current
- Coordinated technician schedules to optimize daily operations and resource allocation.
- Managed customer appointments and followed up to enhance service delivery and satisfaction.
- Communicated daily with team members to adjust schedules.
- Collaborated with departments to resolve scheduling conflicts promptly.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Set and confirmed customer appointments.
- Answered customer calls to determine their needs and provide assistance.
- Cultivated relationships with customers, leading to increased satisfaction and loyalty.
- Monitoring all West Michigan Monitoring accounts along with Ryan Lenk.
- Verify a location's contact list so these are being updated yearly to ensure efficiency.
- Scheduling for Fire Alarm & Suppression Technician
DIETARY AIDE
BORGESS PIPP HOSPITAL
Plainwell
07.2015 - 10.2022
- Verified patient diets and charted intake to ensure compliance with dietary requirements.
- Operated café, managing register, meal prep, and inventory stocking to ensure efficient service.
- Prepared and delivered supplements while meeting patients' food and dietary needs.
FILL IN/CUSTODIAN
ENVIROCLEAN
Allegan
01.2016 - 01.2017
- Cleaned and sanitized bathrooms, offices, factories, and cafes daily, while delivering supplies and managing laundry.
- Covered for absent employees across multiple departments, ensuring uninterrupted workflow.
- Trained staff across various departments, enhancing overall operational knowledge.
CASHIER
TARGET
Kirkwood
01.2014 - 01.2015
- Performed cashiering and provided customer service to enhance guest experience.
- Shadowed departments including customer service, apparel, inventory, shipping and receiving, and target café to gain a comprehensive understanding of store operations.
- Zoned lanes and shelves, organized back stock, and designated items to their appropriate sections for improved store presentation.
Education
G.E.D - PEARL ALTERNATIVE
ADULT EDUCATION SCHOOL
Fennville, MI01-2013
Skills
- Organizational Skills
- Customer service
- Problem Solving
- Effective Communication
- Problem-Solving & Adaptability
- Outlook
- Microsoft office
- Excel
- Leadership
- Teamwork
- Attention to Detail
- Quick learner
- Dietary Aide Experience
- Meal Preparation
- Custodial Experience
- Kitchen Experience
Certification
- driver's license
- CPR Certified
Timeline
Scheduling Coordinator
Certasite
10.2022 - Current
FILL IN/CUSTODIAN
ENVIROCLEAN
01.2016 - 01.2017
DIETARY AIDE
BORGESS PIPP HOSPITAL
07.2015 - 10.2022
CASHIER
TARGET
01.2014 - 01.2015
G.E.D - PEARL ALTERNATIVE
ADULT EDUCATION SCHOOL