Assisted patients with daily living activities, ensuring comfort and safety.
Monitored vital signs and reported changes to nursing staff promptly.
Maintained cleanliness of patient rooms and medical equipment to support infection control.
Documented patient care accurately in electronic health records for continuity of care.
Educated patients and families on health management and post-discharge instructions.
Collaborated with healthcare team members to develop individualized care plans.
PCA
Well Care Home Health
Anderson, SC
02.2017 - 08.2024
Assisted clients with personal care and daily living activities to enhance comfort and independence.
Monitored client health status, documenting changes and reporting concerns to healthcare professionals.
Developed individualized care plans in collaboration with multidisciplinary teams to meet client needs.
Trained new staff on best practices for patient care and safety protocols, fostering team efficiency.
Maintained accurate records of client progress and care provided, supporting continuity of care efforts.
Advocated for client rights and preferences, promoting dignity and respect within caregiving environment.
Assisted patients with daily living activities, promoting independence and wellbeing.
Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
Improved patient comfort by providing compassionate and attentive care.
Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Answered patient assistance calls, assessed needs, and offered qualified support.
Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
Provided emotional support to patients and families during difficult times, fostering trust and rapport.
CNA
Prisma Health
Greer, SC
02.2023 - 07.2024
Supported mobility by assisting patients with transfers and ambulation safely.
Participated in training new staff on best practices in patient care procedures.
Assisted patients with daily living activities, promoting independence and dignity.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Enhanced patient satisfaction by providing compassionate and attentive care.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Healthcare Administrator
Goodwill Inc-Americorps
Simpsonville, SC
06.2020 - 06.2023
Led operational initiatives to enhance patient care processes and streamline administrative workflows.
Developed and implemented training programs for staff, improving service delivery and compliance standards.
Analyzed healthcare data to identify trends, driving strategic decisions for resource allocation and efficiency improvements.
Collaborated with multidisciplinary teams to design policies that align with organizational goals and regulatory requirements.
Sorted documents and maintained organized filing process.
Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
Client Support Specialist
First Impressions LLC
Greenville, SC
03.2018 - 07.2020
Provided exceptional support for client inquiries, ensuring timely and accurate resolutions.
Developed training materials to enhance team knowledge and improve service delivery.
Implemented process improvements that streamlined client onboarding experience and increased satisfaction.
Collaborated with cross-functional teams to address client concerns and drive solutions effectively.
Mentored junior staff on best practices in client communication and issue resolution techniques.
Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
Conducted case management activities and services with multidisciplinary team.
Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
Education
CNA - CNA
Brown Mackie College
Greenville, SC
07.2010
Skills
Time management
Patient care
Vital signs monitoring
Compassion and empathy
Bathing assistance
HIPAA compliance
Attention to detail
Feeding assistance
Basic life support
Dressing assistance
End-of-life care
Compassionate communication
Patient transfers
Emergency response
Clinical documentation
Critical thinking
Team collaboration
Verse
Philippians 4:13— I can do all things through Christ who strengthens me!