Ashley Snow
Santa Clara,CA
Summary
Sociology graduate experienced in high-end hospitality and private event coordination. Drove customer satisfaction through strategic upselling and team mentorship, resulting in increased sales and repeat clientele. Focused on transitioning into community engagement or project coordination roles that utilize interpersonal and organizational strengths.
Overview
2
2
years of post-secondary education
9
9
years of professional experience
Work History
Server
Restoration Hardware Restaurant
Palo Alto, USA
05.2024 - Current
- Delivered high-quality service to guests in a luxury dining environment.
- Deliver elevated dining experiences in a luxury design-focused environment with a focus on ambiance and brand integrity.
- Guided guests through curated food and wine pairings to enhance sensory and service
- experience.
- Collaborated with front- and back-of-house teams to ensure flawless service execution for high-profile clientele.
- Executed multiple private buyout events for RH’s upper-tier clientele.
Senior Server
La Fondue
Saratoga, USA
10.2019 - 11.2024
- Ranked as a top-performing server at high-volume fine dining restaurant, contributing to overall team success.
- Trained and mentored new hires, enhancing onboarding process and elevating customer experience.
- Led team meetings and partnered with management to establish and surpass sales goals.
- Led team meetings and collaborated with management to set and exceed sales goals.
Server
Pizza Antica
San Jose, USA
06.2022 - 09.2022
- Implemented upselling techniques, increasing check averages and enhancing customer satisfaction.
- Provided fast-paced, personalized service to 40–50 guests per shift in a busy casual-upscale setting.
- Delivered fast-paced yet personalized service to 40–50 guests per shift in a busy casual-upscale setting.
Event Server
Plumed Horse
Saratoga, USA
08.2021 - 09.2021
- Facilitated a fine-dining private event by preparing dining areas and coordinating service logistics.
- Served food and beverages to guests, ensuring timely delivery.
- Coordinated with sommeliers and chefs to enhance table service and elevate guest engagement.
- Prepared and organized dining areas for events, emphasizing meticulous attention to detail.
- Delivered food and beverages to guests, ensuring timely and seamless service.
- Collaborated with kitchen staff to maintain service flow during events.
Private Basketball Coach
Learn the Art of Shooting
San Jose, USA
08.2017 - 08.2019
- Enhanced athlete training by customizing skill-building drills based on performance metrics.
- Cultivated growth mindset and sportsmanship in personalized coaching sessions.
- Applied performance metrics to customize skill-building drills for individual athlete development.
- Analyzed performance metrics to inform training decisions. to tailor skill-building drills.
Education
Bachelor of Science - Sociology
Arizona State University
, AZ 01.2020 - 01.2022
Liberal Arts - Transfer Focus
San Jose City College
Skills
- Luxury hospitality
- Private Event Service
- Upselling techniques
- Customer-Focused
- Team leadership
- Conflict resolution
- Verbal communication
- Organized
- Dependable Team Player
Volunteer Experience
- Second Harvest Food Bank, 03/01/14, 05/01/14, Sorted and distributed food supplies for underserved families.
- BAWSI Rollers – Bay Area Women's Sports Initiative, 11/01/16, 01/01/17, Engaged children with disabilities in adaptive physical activities promoting inclusion and empowerment.
Timeline
Server
Restoration Hardware Restaurant
05.2024 - Current
Server
Pizza Antica
06.2022 - 09.2022
Event Server
Plumed Horse
08.2021 - 09.2021
Bachelor of Science - Sociology
Arizona State University
01.2020 - 01.2022
Senior Server
La Fondue
10.2019 - 11.2024
Private Basketball Coach
Learn the Art of Shooting
08.2017 - 08.2019
Liberal Arts - Transfer Focus
San Jose City College