SOPHIA PINILLOS
Miami
Summary
Hospitality operations professional with over 7 years of experience supporting luxury restaurants and high-volume hospitality environments. Proven ability to coordinate front-of-house operations, lead teams during peak service, optimize workflow, resolve guest concerns, and maintain exceptional service standards. Experienced collaborating across departments to improve efficiency while delivering memorable guest experiences. Recognized for strong leadership, operational problem-solving, staff coaching, and maintaining excellence under pressure. Seeking an Operations Manager role where I can contribute to business growth, operational excellence, and team development.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Lead Server
LPM Restaurant and Bar
Miami
01.2023 - 05.2026
- Support daily front-of-house operations in a luxury, high-volume dining environment serving hundreds of guests weekly.
- Coordinate with kitchen, bar, and management teams to ensure seamless service execution and operational efficiency.
- Resolve guest concerns quickly while maintaining exceptional service standards and protecting the restaurant's reputation.
- Mentor and assist newer team members on company service standards and best practices.
- Maintain quality control throughout service by ensuring accuracy, timing, and presentation of every guest experience.
- Build strong guest relationships that encourage repeat business and customer loyalty.
- Consistently exceed performance expectations in a fast-paced, detail-driven environment.
Lead Server
Novikov
Miami
01.2021 - 01.2022
- Delivered exceptional service in one of Miami's premier luxury restaurants while maintaining efficiency during peak-volume operations.
- Collaborated with management to improve workflow and maintain service quality during high-demand shifts.
- Supported onboarding and coaching of new staff members.
- Maintained operational standards across dining room setup, guest satisfaction, and service execution.
Head Hostess/Food Runner/Server Assistant
Nobu
Miami Beach
01.2021 - 12.2021
- Managed reservation flow, seating strategy, and guest experience during high-volume service.
- Coordinated communication between hosts, servers, kitchen, and management to maximize operational efficiency.
- Resolved guest issues professionally while maintaining luxury hospitality standards.
- Assisted leadership with daily opening and closing procedures.
- Maintained POS accuracy and operational compliance throughout service.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Assisted servers in delivering food and beverages efficiently to enhance guest satisfaction.
- Maintained cleanliness of dining areas, ensuring a welcoming environment for guests.
Cocktail Server
Quinto La Huella - East Miami Hotel
01.2019 - 12.2019
- Assisted management with daily operational responsibilities, including opening and closing procedures.
- Helped coordinate service flow between departments to maximize guest satisfaction.
- Trained and coached new team members on service standards and upselling techniques.
- Increased revenue through personalized guest recommendations and premium product knowledge.
- Delivered exceptional customer service in a fast-paced bar environment, enhancing guest satisfaction.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
Sales Associate, Cashier
Fountain Blue Boucher Brothers
01.2019 - 12.2019
- Delivered premium customer service in a luxury resort environment.
- Increased retail sales through consultative selling and product recommendations.
- Maintained cash handling accuracy and operational compliance.
- Collaborated with team members to ensure smooth daily operations and exceptional guest experiences.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Head Hostess
Three Restaurant with Norman Van Aken
Miami
01.2018 - 12.2018
- Collaborated with the chef to curate a pre-fix menu and managed daily menu printing and presentation.
- Created front-of-house schedules to optimize staffing during peak business periods.
- Coordinated reservations, seating logistics, and guest flow to maximize operational efficiency.
- Worked closely with culinary leadership to execute menu changes and daily operations.
- Served as the primary guest relations representative, ensuring exceptional hospitality and problem resolution.
- Developed relationships with repeat guests to foster loyalty and improve service standards.
- Addressed guest concerns promptly, maintaining high satisfaction levels and positive reviews.
Education
Associate of Arts - Financial Management
Miami Dade College Wolfson Campus
Miami01-2018
Skills
- Guest management
- Front-of-House Leadership
- Operational Efficiency
- Restaurant Operations
- Staff scheduling
- Team development
- Conflict Resolution
- Luxury Hospitality
- Sales & Revenue Growth
- Cross-departmental coordination
- Microsoft Office Suite
- Reservation Management Software
- English & Spanish
- English & Spanish
LANGUAGES
Spanish
English
Timeline
Lead Server
LPM Restaurant and Bar
01.2023 - 05.2026
Lead Server
Novikov
01.2021 - 01.2022
Head Hostess/Food Runner/Server Assistant
Nobu
01.2021 - 12.2021
Cocktail Server
Quinto La Huella - East Miami Hotel
01.2019 - 12.2019
Sales Associate, Cashier
Fountain Blue Boucher Brothers
01.2019 - 12.2019
Head Hostess
Three Restaurant with Norman Van Aken
01.2018 - 12.2018
Associate of Arts - Financial Management
Miami Dade College Wolfson Campus