Kristin Danielle Johnson
Madison,WI
Summary
Efficient server known for productivity and ability to complete tasks accurately. Specializes in customer service, time management, and conflict resolution, ensuring smooth dining experiences.
Overview
19
19
years of professional experience
13
13
years of post-secondary education
Work History
Lead AM Server
Quarry Ridge Retirement Community
Fitchburg, Wisconsin
02.2025 - Current
- Deliver exceptional dining service to residents and guests at luxury retirement community.
- Collaborate with kitchen staff to ensure timely meal delivery.
- Maintain safety and sanitation standards in food and beverage handling.
- Support team members during peak periods to enhance operational organization.
- Execute opening and closing duties, including setting up dining area and restocking supplies.
- Set up and reset tables for over fifty guests to minimize wait times.
On Call Volunteer
Door Creek Church
Madison, WI
09.2024 - Current
- Greet newcomers and visitors at church events, providing assistance and support.
- Collaborate with volunteers to create a positive and supportive work environment.
- Address inquiries and needs of community members successfully.
- Manage Welcome Center tasks, including guest greetings and phone call responses.
Senior Customer Care and Patient Support Rep
Exact Sciences Corp
Madison, WI
06.2021 - 09.2024
- Resolved client issues swiftly by collaborating with cross-functional teams.
- Handled escalated customer concerns with professionalism and empathy.
- Prioritized tasks based on urgency and issue importance reported by customers.
- Provided excellent customer service while adhering to company policies for high call volumes.
- Executed remote tasks while meeting performance metrics and utilizing required software programs for superior service.
Community Advocate, LTE
Common Wealth Development
Madison, WI
03.2021 - 06.2021
- Assisted community through volunteer programs, enhancing local engagement and support.
- Crafted innovative solutions in workshops, addressing community challenges constructively.
- Ensured product quality by inspecting and categorizing items, maintaining workspace cleanliness.
Creative Enthusiast and Event Captain
Make Meaning
New York, New York
09.2011 - 03.2012
- Led diverse roles in retail, art, and events, enhancing customer satisfaction and sales.
- Collaborated with teams to deliver engaging experiences, improving operational flow.
- Trained staff in sales and operations, boosting team performance and customer service.
Inventory Manager and Customer Service Associate
Rainbow Whole Foods
Jackson, MS
08.2010 - 08.2011
- Managed inventory for 5,000+ products, ensuring accuracy and reducing discrepancies.
- Implemented forecasting methods, improving vendor invoice accuracy for 200+ suppliers.
- Supervised departments, fostering team communication and operational productivity.
Health & Beauty Associate and Point of Sale
Rainbow Whole Foods
Jackson, MS
11.2009 - 08.2010
- Operated point of sale system accurately, reducing checkout times and enhancing customer experience.
- Assisted customers with product selection, providing knowledgeable recommendations.
- Trained new associates on the point-of-sale system, fostering teamwork and operational efficiency.
Departmental Receptionist and Intern
Real Estate Board of New York
New York, NY
02.2007 - 10.2009
- Welcomed diverse clients, fostering positive relationships and improving service satisfaction.
- Supported team with administrative tasks and operated switch board phone lines.
- Organized departmental files for Membership department ensuring quick access.
Education
Bachelor in University Studies, Present - Liberal Studies
University of Southern Mississippi
Hattiesburg, MS 08.2018 - 09.2025
Associate of Science in Liberal Arts -
Borough of Manhattan Community College
New York, NY 08.2006 - 05.2012
Skills
- Adaptability
- Customer service excellence
- Inventory control
- Guest management
- Effective communication
- Food and beverage service
- Detail-oriented
References
References available upon request.
Timeline
Lead AM Server
Quarry Ridge Retirement Community
02.2025 - Current
On Call Volunteer
Door Creek Church
09.2024 - Current
Senior Customer Care and Patient Support Rep
Exact Sciences Corp
06.2021 - 09.2024
Community Advocate, LTE
Common Wealth Development
03.2021 - 06.2021
Bachelor in University Studies, Present - Liberal Studies
University of Southern Mississippi
08.2018 - 09.2025
Creative Enthusiast and Event Captain
Make Meaning
09.2011 - 03.2012
Inventory Manager and Customer Service Associate
Rainbow Whole Foods
08.2010 - 08.2011
Health & Beauty Associate and Point of Sale
Rainbow Whole Foods
11.2009 - 08.2010
Departmental Receptionist and Intern
Real Estate Board of New York
02.2007 - 10.2009
Associate of Science in Liberal Arts -
Borough of Manhattan Community College
08.2006 - 05.2012