Jennifer Hart
Amarillo,TX
Summary
Maintain smooth, efficient and profitable bar by consistently meeting customer needs while controlling costs. Knowledgeable about all types of beer, liquor and mixed drinks. ServeSafe-certified and experienced in monitoring guests for signs of extreme intoxication. Motivated, service-oriented Bartender with over 15 years high-volume restaurant experience. Extensive wine, beer and cocktail knowledge. Creative with developing new mixology recipes. Industrious Bartender with broad experience in variety of bars. Remains calm and poised in fast-paced environments. Prepared to handle high-volume service situations.
Overview
14
14
years of professional experience
Work History
Lead AM Server
Coury Hospitality
Amarillo, TX
10.2023 - Current
- Served food and beverages to patrons and immediately remedied issues with orders.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Stayed informed about daily specials, new menu items, promotions.
- Addressed complaints to kitchen staff and served replacement items.
- Trained new employees on restaurant procedures and plating techniques.
- Checked food before serving it to customers.
- Followed health safety guidelines when preparing and serving food products.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Delivered food orders promptly and courteously.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Implemented feedback from customers to improve service quality and menu offerings.
- Provided excellent customer service to ensure satisfaction.
- Informed customers of daily specials and signature menu items.
- Trained new employees to perform duties.
- Provided exceptional service to high volume of daily customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Monitored dining room for cleanliness and proper set-up at all times.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed inventory and supplies to ensure materials were available when needed.
Bartender
Pub 26
Amarillo, TX
12.2020 - 08.2021
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Upsold customers from shelf to premium brands to help boost sales.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Balanced daily registers and generated sales reports for management.
- Implemented special events to boost customer numbers and profits.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Ordered inventory to meet expected demand with adequate stock.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Trained new bartenders on drink preparation and upselling techniques.
- Poured wine, beer and cocktails for patrons.
- Talked easily with patrons to build rapport and earn repeat business.
- Met customer, business operations and server needs with minimal errors or delays.
- Stocked bar with beer, wine, liquor and related supplies.
- Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
- Prepared new garnishes, juices and other perishables daily.
- Interacted with customers, completed transactions and maintained work areas according to relevant professional standards and codes.
- Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
- Kept supplies stored in proper locations according to health code standards.
Server
Amarillo Stockyards Grill
Amarillo, TX
07.2019 - 03.2020
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Provided exceptional service to high volume of daily customers.
- Cleared table and bussed dishes to allow for quick setups.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
Bartender Shift Manager
Skooterz Amarillo
Amarillo, TX
03.2019 - 07.2019
- Supervised cleanliness of guest service areas before, during and after service.
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Motivated team by giving constructive feedback to deliver exceptional patron experiences to clientele.
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
- Managed daily administration and operations of beverage department, answering questions, monitoring task prioritization and handling [Task].
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Balanced daily registers and generated sales reports for management.
- Lowered liquor costs by training bar staff on precision pouring and waste reduction.
- Produced and balanced daily and weekly sales reports.
- Collected and organized daily till totals and tips.
Bartender Shift Manager
Austin's Pub
Amarillo, TX
09.2018 - 03.2019
- Supervised cleanliness of guest service areas before, during and after service.
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Motivated team by giving constructive feedback to deliver exceptional patron experiences to clientele.
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
- Managed daily administration and operations of beverage department, answering questions, monitoring task prioritization.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Balanced daily registers and generated sales reports for management.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Ordered inventory to meet expected demand with adequate stock.
- Trained new bartenders on drink preparation and upselling techniques.
- Produced and balanced daily and weekly sales reports.
- Collected and organized daily till totals and tips.
- Lowered liquor costs by training bar staff on precision pouring and waste reduction.
Owner/Operator
The Handle Bar and Grill
Amarillo, TX
05.2017 - 08.2018
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Developed business and marketing plans and prepared monthly financial reports.
- Set pricing structures according to market analytics and emerging trends.
- Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
- Trained teams on specific operations, applicable procedures and techniques for each job site.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Secured long-term accounts, managing sales presentations to promote product and brand benefits.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Assessed, optimized and elevated operations to target current and expected demands.
- Hired and mentored core start-up team, working to outline initial company policies and procedures.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Hosted fundraising events for various charities to boost brand awareness and community engagement.
- Directed hiring and training of new department managers to drive organizational improvements.
- Coordinated with webmaster to develop website and create online advertisements.
Manager/Server Manager
Wild Bills Fill'n Station
Amarillo, TX
09.2010 - 05.2017
- Maintained table setting by removing courses, replenishing utensils and refilling drinks.
- VerifIed and confirmed staff schedules to properly cover shifts.
- Wrapped sandwiches, hot entrees and desserts for serving or for takeout.
- Investigated and resolved complaints regarding food quality, service or accommodations.
- Collected cash sales from employees to properly tip each server after shift.
- Provided information about menu selections and made recommendations.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Resolved problems or concerns to satisfaction of involved parties.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
- Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
- Created new safety procedures manual that met local regulations and disseminated to bartenders and wait staff.
Education
GED -
Caprock High School
03.2011
Skills
- Suggestive selling
- Beer, wine and soju cocktails
- Outstanding customer service
- Anticipating guest needs
- Basic accounting
- Licensed Tabc and Food Handlers
Timeline
Lead AM Server
Coury Hospitality
10.2023 - Current
Bartender
Pub 26
12.2020 - 08.2021
Server
Amarillo Stockyards Grill
07.2019 - 03.2020
Bartender Shift Manager
Skooterz Amarillo
03.2019 - 07.2019
Bartender Shift Manager
Austin's Pub
09.2018 - 03.2019
Owner/Operator
The Handle Bar and Grill
05.2017 - 08.2018
Manager/Server Manager
Wild Bills Fill'n Station
09.2010 - 05.2017
GED -
Caprock High School
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