Jaycie Wright
Shawnee
Summary
Demonstrated ability to manage daily operations in fast-paced environments, ensuring compliance with company policies and enhancing customer satisfaction. Effectively trained and supervised staff, fostering teamwork and collaboration while addressing customer inquiries and resolving issues promptly. Maintained organization of inventory and stockroom, contributing to efficient product retrieval and minimizing loss. Proven track record of executing opening and closing duties, including cash handling and maintaining cleanliness standards.
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server, Expo, Grill Cook, Togo Server, Shift Lead
Cracker Barrell Old Country Store
Shawnee
10.2023 - Current
- Provided excellent customer service in fast-paced dining environment.
- Managed food and beverage orders efficiently and accurately.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted guests with menu selections and answered questions promptly.
- Processed payments and handled cash register transactions securely.
- Trained new servers on restaurant policies and service standards.
- Resolved customer complaints professionally to enhance guest satisfaction.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Addressed complaints to kitchen staff and served replacement items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Store Manager
Eskimo Joe's Clothes
Shawnee
09.2022 - 01.2025
- Led daily store operations and ensured compliance with company policies.
- Managed inventory levels and organized stockroom for efficient product retrieval.
- Trained and supervised staff, fostering a collaborative team environment.
- Developed and implemented promotional displays to enhance customer engagement.
- Addressed customer inquiries and resolved issues to maintain satisfaction standards.
- Coordinated with suppliers for timely restocking of merchandise and supplies.
- Monitored staff performance and provided constructive feedback for improvement.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Assistant Manager
Palm beach tan
Edmond
02.2023 - 06.2024
- Trained new staff on customer service and tanning procedures.
- Assisted in managing daily operations of tanning salon.
- Maintained cleanliness and organization of salon equipment and space.
- Monitored inventory levels and ordered supplies as needed.
- Supported marketing initiatives to promote salon services and products.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies as needed.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Coordinated scheduling and appointments for clients effectively.
Senior Spa Consultant
Glo tanning
Shawnee
02.2022 - 10.2022
- Engaged clients by providing personalized spa service recommendations.
- Assisted in scheduling appointments and managing client inquiries effectively.
- Educated clients on spa treatments and wellness products available.
- Maintained cleanliness and organization of treatment rooms and common areas.
- Supported marketing efforts by promoting spa services through social media channels.
- Handled client feedback to improve overall service quality and satisfaction.
- Suggested and sold salon services and retail products to customers.
Education
Health And Physical Fitness
University of Central Oklahoma
Edmond, OK05-2024
High School Diploma -
Meeker High School
Meeker, OK05-2022
Skills
- Time management
- Communication
- Adaptability
- Problem solving
- Teamwork
- Creativity
- Leadership
- Work ethic
- Attention to detail
- Interpersonal skills
- Flexible
- Critical thinking abilities
Accomplishments
- #1 sales in my district for 4 months
- LOT at UCO
- Honor roll entire high school
- Superintendent honor roll
Certification
- CPR
- Alcohol and food certificate
- PTA certificate
References
References available upon request.
Timeline
Server, Expo, Grill Cook, Togo Server, Shift Lead
Cracker Barrell Old Country Store
10.2023 - Current
Assistant Manager
Palm beach tan
02.2023 - 06.2024
Store Manager
Eskimo Joe's Clothes
09.2022 - 01.2025
Senior Spa Consultant
Glo tanning
02.2022 - 10.2022
Health And Physical Fitness
University of Central Oklahoma
High School Diploma -
Meeker High School