Ashley Soria Gil
Knightdale,NC
Summary
Reliable and successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
1
1
year of professional experience
Work History
Restaurant Crew Member
Triangle Town Center
07.2023 - 07.2023
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Took orders, prepared meals, and collected payments.
- Resolved customer complaints to patron satisfaction, resulting in repeat business.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Hotel Front Desk Receptionist
Country Hearth Inn
07.2022 - 07.2023
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Resolved service-related problems and documented actions in system.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Managed lost and found items to assist guests with retrieving belongings.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Kept accounts in balance and ran daily reports to verify totals.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
East Wake High School
Wendell, NC06.2025
Skills
- Greeting Guests
- Critical Thinking
- Active Listening
- Customer Experience
- Customer Service
- Social Perceptiveness
- Professional Relationships
- Learning Strategies
- Multi-Line Phone Systems
- Credit and Cash Transactions
- Problem Solving and Good Communication
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Crew Member
Triangle Town Center
07.2023 - 07.2023
Hotel Front Desk Receptionist
Country Hearth Inn
07.2022 - 07.2023
East Wake High School