Aya Alsafee
Philadelphia,PA
Summary
Professional hospitality expert prepared to excel in guest relations and service excellence. Skilled in managing reservations, greeting guests warmly, and maintaining organized front-of-house environment. Strong emphasis on teamwork, adaptability, and delivering consistent, high-quality results. Exceptional communication, multitasking abilities, and positive attitude ensure welcoming and efficient experience for all guests.
Overview
3
3
years of professional experience
Work History
Crew Member
Raising Canes
06.2021 - 09.2022
- Facilitates customer orders and transactions with hospitality
- Fully trained in all positions of front and back of house
- Training new crew members on positions of front and back of house
Restaurant Hostess
Marigold By Jean-Georges
09.2022 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Education
Bachelor of Science - Health Sciences
Thomas Jefferson University
Philadelphia05-2027
High School -
Albemarle High School
Charlottesville06-2023
Skills
- Communication
- Organization
- Time-Management
- Cooperation
- Problem-Solving
- Collaboration
- Critical Thinking
- Leadership
- Customer Service
- Active Learning
- Strong multitasking
- Greeting guests
Languages
Arabic
Limited Working
English
Full Professional
Timeline
Restaurant Hostess
Marigold By Jean-Georges
09.2022 - Current
Crew Member
Raising Canes
06.2021 - 09.2022
Bachelor of Science - Health Sciences
Thomas Jefferson University
High School -
Albemarle High School