Ashley Sosa

• Managed front desk operations, ensuring efficient scheduling and customer service.
• Recognized by management for providing exceptional customer service.
• Identified needs of customers promptly and efficiently.
• Performed insurance verifications, streamlining patient billing processes.
• Processed customer payments efficiently at point of sale.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Collaborated in meetings to discuss and implement process improvements.

Checked in/out patients, processed payments, and managed daily schedules to ensure smooth office operations.

• Provided customer service through calls, texts, and in-office support.
• Coordinated communication between providers and departments to streamline patient care.
• Managed daily operations of chiropractic office.
• Sent, received, and organized patient forms; ensured all documents were signed correctly.
• Maintained accurate patient records and organized charts.
• Supported administrative and operational tasks.
• Created and edited engaging content for Instagram, Facebook, and Google Business to enhance online presence.
• Designed promotional flyers, posters, QR codes, and in-office signage.

• Delivered exceptional customer service through friendly and professional greetings and assistance to customers
• Operated cash register efficiently, handling transactions accurately and ensuring customers received correct change
• Collaborated with team members to ensure smooth workflow during busy periods, effectively managing time constraints
• Monitored stock levels for inventory management, notifying supervisor for timely replenishment of supplies

• Ensured high customer satisfaction levels by addressing inquiries and concerns promptly.
• Adapted service approach to meet diverse customer needs and preferences.
• Promoted credit card benefits to customers during transactions.
• Managed cash transactions accurately at the point of sale.
• Restocked merchandise on shelves to ensure product availability.