Makayla Blanchard
Humble,TX
Summary
Experienced and personable Customer Service Representative with a strong track record of success. Seeking a position to utilize exceptional communication and problem-solving skills for outstanding customer service. Proven ability to thrive in a fast-paced environment, efficiently managing multiple tasks. Committed to resolving issues promptly and maintaining a positive and friendly demeanor to ensure customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
PSC
Ascensus Retirement Services
11.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Process distribution/contribution.
- Inform available resources of investments.
- Email legal forms.
- Loan processing.
PSR Specialist
Continuum Global Solutions
10.2023 - 07.2024
- Verify insurance
- Schedule delivery
- Customer service
- Pharmacy representative
Provider Specialist
Legal Ease
11.2022 - 04.2023
- Analyze individual case file
- Refer clients to attorneys
- Update attorney database
- Respond to emails and phone calls
Lead Customer Support Specialist
ANSWER NET
08.2020 - 10.2022
- Create an inspiring team environment with an open communication culture
- Set clear team goals
- Delegate tasks and set deadlines
- Oversee day-to-day operation
- Monitor team performance and report on metrics
- Discover training needs and provide coaching
- Answering inbound calls/make outbound calls
- Billing resolution
- Solve escalated customer concerns
Patient Registration
Kingwood Medical Center
07.2017 - 08.2020
- Greet all patients as they arrive in a friendly, courteous, and professional manner
- Demonstrate and maintain a working knowledge of customer service principles, and departmental expectations regarding customer service
- Document in the computer system all necessary demographic, insurance, and financial information
- Maintain patient charts, including creating new files, scanning files into the computer system, filing, shifting, and breaking down charts
- Responsible for photocopying records and documents for billing purposes
- Perform clerical duties, including mail delivery, faxing, copying, and scanning
- Responsible for answering, screening, and directing incoming phone calls
- Collect co-payments or other applicable financial payments
- Facilitate daily deposits and perform cash reconciliations
- Maintain daily financial log including documenting patient financial class, amount owed, amount collected, and scanning completion
- Maintain daily patient log including documenting chief complaint, time and date of entry, time and date of exit, services rendered, and discharge/transfer information
- Document patient volumes for the previous day
- Maintain and compile reports and informational packets for distribution
Education
Associate's degree - Law
Post University
Waterbury, CT02.2025
HIGH SCHOOL DIPLOMA -
BARBARA JORDAN HIGH SCHOOL
06.2017
Skills
- Typing 45 wpm
- Insurance verification
- Medical terminology
- Data entry
- Conflict resolution
- Interpersonal Communication
- Non-emergent EMS dispatch
- Leadership
- Microsoft Office: Excel, Word, PowerPoint, Outlook, etc
- Salesforce
- Slack
- Google Suites
- Cold calling
- Debits & credits
- Conflict management
- Continuous improvement
- Office management
- Documentation review
- Customer service
- Computer skills
- Communication skills
- Windows
- Clerical experience
- Google Docs
- CRM software
- Customer support
- Cash handling
- VPN
- Live chat
- Technical support
- Phone etiquette
- B2B
- Database management
Certification
CompTIA Network
Accomplishments
A notary, or notary public, is an official authorized by the government to perform certain legal formalities, particularly,
Witnessing the signing of documents
Verifying the identity of the individuals signing the documents
Administering oaths or affirmations
Certifying copies of official documents
Preventing fraud by ensuring the integrity of signed documents
Notaries are commonly used for legal, financial, and real estate transactions, among other formal agreements. Their role is to ensure that documents are signed willingly, and with the signers fully understanding the contents
Timeline
PSC
Ascensus Retirement Services
11.2024 - Current
PSR Specialist
Continuum Global Solutions
10.2023 - 07.2024
Provider Specialist
Legal Ease
11.2022 - 04.2023
Lead Customer Support Specialist
ANSWER NET
08.2020 - 10.2022
Patient Registration
Kingwood Medical Center
07.2017 - 08.2020
Associate's degree - Law
Post University
HIGH SCHOOL DIPLOMA -
BARBARA JORDAN HIGH SCHOOL
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