Ashley Sosebee
Customer service
Gainesville,GA
Summary
Experienced retail team coordinator with a strong focus on attention to detail. With a decade of experience in customer service, inventory management, and sales, consistently achieving outstanding results. Track record includes increasing sales, enhancing customer satisfaction, and streamlining processes. Possesses excellent leadership skills, effective communication abilities, and a talent for resolving conflicts. Proficient in English and well-equipped to contribute to the success of any organization.
Overview
11
11
years of professional experience
4
4
Customer service representative
18
18
Key carrier
Work History
Customer Service Cashier
CosmoProf Beauty Supply
12.2024 - Current
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Utilized POS system to handle customer cash and credit card transactions.
- Secured premises by shutting down store operations and locking door.
Retail Coordinator
Marshalls
09.2024 - 12.2024
- Created detailed project plans and timelines to track progress and meet deadlines
- Implemented effective visual merchandising strategies to optimize product placement and drive sales
- Achieved XX% increase in sales by analyzing customer buying patterns and implementing targeted promotions
- Developed and maintained strong relationships with customers through exceptional service, resulting in increased customer loyalty
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Customer Service Representative
Red Oak Sanitation
11.2022 - 05.2024
- Delivered exceptional customer service, resolving 95% of issues on first contact, enhancing customer satisfaction and retention
- Streamlined communication channels, reducing response times by 30%, and facilitated a more efficient customer service workflow
- Meticulously documented customer interactions to ensure accurate records and improve service quality, leading to a 20% increase in positive feedback
- Ensured accuracy in customer account updates, reducing data entry errors by 40% and improving service reliability
Inventory Specialist
Fox Factory
01.2020 - 11.2022
- Quick learner with a strong work ethic, consistently improving inventory accuracy and efficiency
- Meticulously tracked inventory levels, ensuring timely restocking and reducing discrepancies by 15%
- Passionate about maintaining accurate inventory records, contributing to overall business success
- Optimized inventory processes, reducing overstock by 10% and improving order fulfillment speed
Shift Supervisor
Walgreens
01.2017 - 01.2020
- Led a team of associates to ensure smooth store operations, enhancing customer satisfaction and driving a 15% increase in sales
- Supervised daily store activities, managed inventory, and resolved customer issues, ensuring compliance with company policies
- Implemented efficient shift schedules and employee training programs, boosting overall store performance and reducing operational costs
- Maintained meticulous records of sales and inventory, ensuring accuracy and contributing to a 10% reduction in stock discrepancies
Cashier/Cook
Clipper Petroleum
08.2014 - 02.2017
- Maintained a clean and sanitary work environment, following all food safety regulations and guidelines
- Prepared and cooked food items according to recipes, ensuring quality and consistency
- Handled and stored food products properly to prevent contamination or spoilage
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
Education
High school - undefined
Penn Foster
Pennsylvania01.2025
Skills
- Sales expertise
- Service Quality
- Multitasking
- Critical thinking
- Efficiency
- Product knowledge
- Attention to detail
- Optimizing Processes
- Problem-solving
- Leadership
- Detail-oriented
- Conflict resolution
- Negotiation skills
- Improving Efficiency
- Customer Interactions
- Creativity
- Customer Retention
- Communication
- Customer satisfaction
- Data analysis
- Time management
- Adaptability
- Organizational skills
- Restocking
- Order fulfillment
- Positive attitude
- Documentation skills
- Effective service
- Cleanliness
Assessments
- Customer service, Proficient, 03/01/24
- Retail customer service, Proficient, 05/01/24
- Customer focus & orientation, Proficient, 05/01/24
- Management & leadership skills: Impact & influence, Proficient, 06/01/22
- Sales skills, Proficient, 07/01/24
Key carrier
Maintaining nightly duties and locking the store door
Timeline
Customer Service Cashier
CosmoProf Beauty Supply
12.2024 - Current
Retail Coordinator
Marshalls
09.2024 - 12.2024
Customer Service Representative
Red Oak Sanitation
11.2022 - 05.2024
Inventory Specialist
Fox Factory
01.2020 - 11.2022
Shift Supervisor
Walgreens
01.2017 - 01.2020
Cashier/Cook
Clipper Petroleum
08.2014 - 02.2017
High school - undefined
Penn Foster
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