Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

ASHLEY SOZA

Tucson,AZ

Summary

Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Dedicated worker with computer skills. Adaptable person. Aiming to leverage my abilities to successfully fill the vacancy at your company. I can be relied upon to help your company achieve its goals.

Overview

5
5
years of professional experience

Work History

Cashier/Cleaner/Decorator

Amy's Donuts
12.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.

Customer Service Representative

ManPower
10.2021 - 03.2022
  • Addressed customers courteously using suitable methods and problem-solving skills.
  • Utilized automated systems to log and retrieve call information.
  • Updated and maintained database with accurate customer information and timely data entry.
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
  • Provided account information to customers and explained bill service policies and customer rights.
  • Remained open to feedback from supervisor to build and improve skills set.
  • Complied with corporate and regulatory policies regarding information confidentiality and privacy.
  • Called customers by name and displayed respectful attitude.
  • Collected customer information to prepare product or service reports.
  • Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
  • Made appropriate account corrections to resolve customer problems.
  • Navigated multiple computer systems applications and utilized search tools to find information.
  • Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.

Cashier

Publix
02.2021 - 09.2021
  • Greeted and informed customers of products, fostering positive store experiences.
  • Attended training to refresh on current procedures and learn process improvements.
  • Built and maintained positive working relationships with co-workers.
  • Maintained cash accuracy by working with supervisor to correct deficiencies.
  • Resolved and de-escalated issues to address customer concerns.
  • Employed technology systems to locate products.
  • Provided efficient and courteous service to customers.
  • Processed cash, check and credit cards for customer purchases.
  • Supervised others and provided on-the-job training.
  • Helped customers locate merchandise.

Cashier

Michelle Faedo's
09.2020 - 12.2020
  • Enforced store safety and cleanliness standards, reducing hazards.
  • Built and maintained positive working relationships with co-workers.
  • Resolved and de-escalated issues to address customer concerns.
  • Provided efficient and courteous service to customers.
  • Leveraged POS system to perform purchase transactions for team members and customers.
  • Processed cash and credit cards for customer purchases.
  • Arranged and replenished displays and merchandise racks to maintain store appearance.
  • Helped customers locate merchandise.
  • Provided product information and resolved concerns to assist customers.

Education

High School Diploma -

Cholla High School
Tucson, AZ
05.2015

Certified - Medical Assistant

Pima Medical Institute
Tucson, AZ
10-2025

Skills

  • Active Listening
  • Problem-Solving Ability
  • Understanding Customer Needs
  • Customer Consulting
  • Team Development
  • Business Development Understanding
  • Staff Training
  • Retail Sales Customer Service
  • Credit Card Payment Processing
  • Customer Service
  • Order Processing
  • Training Development Aptitude

LANGUAGES

Spanish Bilingual By my parents and by living in Argentina
English Native By growing up in United States

Timeline

Cashier/Cleaner/Decorator

Amy's Donuts
12.2024 - Current

Customer Service Representative

ManPower
10.2021 - 03.2022

Cashier

Publix
02.2021 - 09.2021

Cashier

Michelle Faedo's
09.2020 - 12.2020

High School Diploma -

Cholla High School

Certified - Medical Assistant

Pima Medical Institute

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ASHLEY SOZA