Ashley Spounias
Black Rock Coffee Bar
8668 Dent Ct,CA
1
Certification
10
years of professional experience
Detail-oriented and results-driven customer service manager with 5+ years of experience in managing daily operations, driving sales growth, and ensuring customer satisfaction. Proficient in inventory control, staff training, and budget management. Possess certifications in food safety and handling.
Work History
Store Lead
1 Year 5 Months- Successfully opened and launched the Pacific Beach location, establishing operational standards and building a strong foundation for team and store performance.
- Currently maintaining a top-quartile performing store, consistently driving operational excellence, sales performance and customer experience.
- Enforced food safety, sanitation, and cleanliness standards throughout bar and store environments.
- Coached staff on speed, accuracy, and workflow priorities to improve operational efficiency.
- Coordinated inventory checks, product rotation, and restocking to maintain stocked, organized service areas.
Store Lead
4 Years 2 Months- Managed daily operations, overseeing scheduling, inventory management, and customer service to enhance store efficiency
- Managed daily operations, including scheduling, inventory management, and customer service
- Conducted performance evaluations for team members, identifying improvement areas and implementing targeted training programs
- Created and maintained budgets, monitoring expenses to achieve financial targets and support store profitability
- Maintained high standards of quality control to ensure customer satisfaction
Barista
8 Months- Operated espresso machines, blenders, and other equipment to prepare high-quality beverages that met customer expectations in fast-paced setting
- Utilized knowledge of Starbucks menu items, ingredients, and preparation methods to guide customers in making informed selections
- Collaborated with team members to maintain efficient workflow during peak hours, enhancing customer satisfaction
Team Member
1 Year 7 Months- Delivered exceptional customer service, enhancing overall guest satisfaction during dining experiences
- Coordinated with kitchen staff for timely food order delivery and addressed customer concerns effectively
- Worked collaboratively with team members to provide efficient service during busy periods while maintaining high quality standards
- Trained new front-of-house staff on restaurant policies and customer service standards, improving team readiness
- Assisted in training new front-of-house staff members on restaurant policies, procedures, and customer service standards
- Maintained cleanliness and organization of the front-of-house area, including tables, chairs, menus, and condiments
Seasonal Sales Associate
8 Months- Operated a cash register to process returns, exchanges, and transactions.
- Provided customer service and sales, utilizing excellent communication skills and proficiency in developing relationships with customers.
- Maintained knowledge of all company merchandise and promotions.
- Worked efficiently in fast-paced environments while managing shipment tasks.
- Measured customers accurately and explained the fitting process and results clearly.
Sandwich Artist
6 Months- Operated cash register to process transactions
- Responsible for handling shipments and meal preps
- Maintaining store cleanliness
- The capability to retain a variety of food recipes
Education
Associate's degree - Communications
Associate's degree - Social Sciences
high school diploma
Skills
PROBLEM SOLVING
Goal setting and achievement
Store operations
Training & Development
Inventory Control
Staff training and development
Budgeting and financial management
Excellent communication
Problem solving abilities
Ability to work under pressure
Resilient worker
Certification
Food Handler Certification, ServSafe
Additional Information
- Skills
- Excellent communication
- Ability to multitask
- Problem solving abilities
- Ability to work under pressure
- Resilient worker
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Store Lead
Black Rock Coffee Bar
05.2025 - CurrentRead More
Store Lead
Black Rock Coffee Bar
08.2020 - 10.2024Read More
Barista
Starbucks
12.2019 - 08.2020Read More
Team Member
Chick-Fil-A
03.2018 - 10.2019Read More
Seasonal Sales Associate
Victoria's Secret
05.2017 - 01.2018Read More
Sandwich Artist
Subway
04.2016 - 10.2016Read More
San Pasqual High School
high school diploma
Read More
MiraCosta College
Associate's degree from Social Sciences
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MiraCosta Community College
Associate's degree from Communications
Read More