Ashley Springfield
Memphis,TN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Sales Agent Remote
Concentrix
01.2024 - Current
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Claims Examiner Remote
Maxim Healthcare
01.2023 - 12.2023
- Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
- Utilized analytical skills to evaluate medical bills for accuracy and appropriateness of charges before approving payments as part of the claims process.
- Participated in cross-functional team meetings to address organizational challenges related to claims management and develop solutions collaboratively.
- Reduced claim processing time by implementing efficient workflow strategies and prioritizing tasks effectively.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
Customer Service Representative
The Home Depot
03.2022 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Team Leader
Marshalls
09.2021 - 03.2022
- Built strong relationships with customers through positive attitude and attentive response.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Sales Associate
Target
08.2020 - 03.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
Customer Service
Gordman's
10.2018 - 10.2019
- Provided exceptional customer service by addressing concerns promptly and professionally.
- Delivered exceptional customer service, leading to positive reviews and referrals.
- Promoted repeat business by consistently delivering superior customer service experiences.
- Increased client retention with exceptional customer service and timely followups.
- Provided excellent customer service, resolving concerns promptly and professionally.
- Implemented new customer service policies to maximize satisfaction and loyalty.
- Built positive relationships with customers by providing exceptional customer service.
- Delivered excellent customer service, resolving issues promptly and ensuring client satisfaction.
- Improved customer retention rates by implementing targeted customer service initiatives.
Teacher Assistant
Roberta's Child Care
06.2016 - 12.2017
- Responded to student needs and questions promptly.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
- Supported teacher in monitoring students during lunch periods, recess, and other non-instructional times to maintain safety and orderliness.
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
- Maintained safety and security by overseeing students in recess environments.
- Cultivated core values such as kindness, respect, compassion and integrity within students.
- Distributed learning materials such as worksheets, textbooks, and supplemental activities.
Education
Associate's degree - Business Administration
Southwest Community College
06.2022
High School Diploma -
Hillcrest High School
05.2018
Skills
- Customer Service
- Customer Support
- Data Entry
- Customer Satisfaction
- Call Center Customer Service
- Written and oral communication
- Complaint resolution
- Payment Processing
- Documentation And Reporting
- Database Management
- Inbound phone calls
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Sales Agent Remote
Concentrix
01.2024 - Current
Claims Examiner Remote
Maxim Healthcare
01.2023 - 12.2023
Customer Service Representative
The Home Depot
03.2022 - 10.2022
Team Leader
Marshalls
09.2021 - 03.2022
Sales Associate
Target
08.2020 - 03.2021
Customer Service
Gordman's
10.2018 - 10.2019
Teacher Assistant
Roberta's Child Care
06.2016 - 12.2017
High School Diploma -
Hillcrest High School
Associate's degree - Business Administration
Southwest Community College