Ashley Stammer
Chestertown,MD
Summary
Friendly Customer Service Manager offering strong multitasking, problem-solving and communication skills. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
10
10
years of professional experience
Work History
Customer Service Manager
Redner's Warehouse Markets
Chestertown, MD
04.2015 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Ran the customer service desk which included answering the phone, money orders, lottery, refunds and taking care of customers.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Sales Associate
Dollar General Market
Chestertown, MD
04.2014 - 04.2015
- Helped customers complete purchases, locate items, and join reward programs.
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Greeted customers entering store and responded promptly to customer needs.
Education
GED -
Queen Anne's County High School
Centreville, MD05.2008
Skills
- Customer Service
- Customer Complaint Resolution
- Refund Handling
- Customer Satisfaction
- Excellent communication
- Cash Handling
Timeline
Customer Service Manager
Redner's Warehouse Markets
04.2015 - Current
Sales Associate
Dollar General Market
04.2014 - 04.2015
GED -
Queen Anne's County High School