Ashley Steele
Palm Bay
Summary
Experienced professional with a diverse skill set in project management, problem-solving, and collaboration. Known for bringing a fresh perspective and unwavering commitment to quality and success. Acknowledged for adaptability and proactive approach in delivering effective solutions.
Overview
13
13
years of professional experience
Work History
Close Loop, Contact Center
Walmart Customer Care
05.2024 - Current
- Partnered with internal business partners to address and remedy customer issues.
- Manage scheduling for freight and FedEx pick-ups.
- Process refunds and adjustments for a smooth customer experience.
Senior Resolution Coordinator, Contact Center
Walmart Customer Care
03.2024 - 05.2024
- Handling incoming tickets from other departments.
- Handling emails from carriers and customers.
- Processing refunds for orders which are damaged in transit and are not able to be delivered.
- Reaching out to Freight carriers and FedEx to schedule pickups.
Resolution Coordinator II, Contact Center
01.2023 - 03.2024
- Handling incoming calls, e-mails, and chats with customers and agents.
- Finding resolutions for customers regarding their money, and orders.
- Utilizing resources to rectify where orders are delivered, received and or sent back to the return centers.
- Processing refunds as well as manually billing customers for failed bills.
Inventory Management Specialist
Speedway LLC
10.2015 - 07.2022
- Trained stores on accurate ordering and how to control on hand inventory.
- Assisted with counts when I was as in the stores to ensure on hand inventory levels were accurate.
- Worked with vendors to ensure the correct amount of product was being brought into the stores and making sure product was always available to customers.
- Preformed monthly/ quarterly inspections for cleanliness and food safety.
General Manager Trainer
Speedway LLC
04.2012 - 10.2015
- Managed several employees, trained newly hired or promoted managers on how to operate a store.
- Handled daily business transactions with vendors and the public.
- Oversaw the operation of food service within the locations that I managed.
Education
High School Diploma -
Bayside High School
05.2005
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Dependable and responsible
Timeline
Close Loop, Contact Center
Walmart Customer Care
05.2024 - Current
Senior Resolution Coordinator, Contact Center
Walmart Customer Care
03.2024 - 05.2024
Resolution Coordinator II, Contact Center
01.2023 - 03.2024
Inventory Management Specialist
Speedway LLC
10.2015 - 07.2022
General Manager Trainer
Speedway LLC
04.2012 - 10.2015
High School Diploma -
Bayside High School
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