Casandra Elizalde
Siloam Springs,AR
Summary
High energy, people oriented successful in building and creating dynamic teams. Highly effective self leader creating a positive work environment through bringing excellence out in people to be the best they can be and making a difference to the team as well as the company as a whole.
Overview
7
7
years of professional experience
Work History
Senior Resolution Coordinator, Contact Center
Walmart
Bentonville, AR
09.2020 - Current
- Documented investigative findings in reports
- Tracked chargeback activity to identify best practices for determining fraud
- Determined existing fraud trends by analyzing accounts and transaction patterns
- Responded to fraud alerts, chargebacks and disputes
- Worked with banks to reduce losses and process chargeback claims.
Independent Sales Director
Mary Kay
Siloam Springs, AR
03.2019 - 04.2020
- Manage business activities, such as record keeping, filing, and expenses
- Use phone and computer to communicate with team members and customers
- Customer service both in person and through various media sources
- Maintain organized, presentable merchandise to drive continuous sales
- Identified new targets, developed new business opportunities and presented product lines to customers.
Clinical Medical Assistant
Highlands Oncology Group
Rogers, AR
01.2018 - 03.2019
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Maintained excellent attendance record, consistently arriving to work on time
- Attended required training, education and meetings
- Oriented and trained new staff on proper procedures and policies
- Comforted anxious patients before procedures and listened to concerns, offering support and compassion
- Restocked supplies, sanitized, and organized in front office and in patient exam rooms to stay in line with expected patient levels.
Cashier
Walmart Supercenter
Springdale, AR
09.2017 - 01.2018
- Checked prices for customers and processed items sold by scanning barcodes
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Answered questions about store policies and concerns to support positive customer experiences.
Education
Certified Medical Assistant -
Blue Cliff College - Fayetteville
Fayetteville, ARSiloam Springs High School
Siloam Springs, ARSkills
- Coaching and mentoring
- Strong communication
- Positive and engaging demeanor
- Responsible and reliable
- Independent initiative skills
- Proactive team player
- Independent decision-making
- Excellent attention to detail
- Hard working and self-motivated
- Visionary
- Bilingual in [Spanish]
- Energetic
- Good Work Ethic
- Computer Skills
- Friendly, Positive Attitude
- Customer Service
Timeline
Senior Resolution Coordinator, Contact Center
Walmart
09.2020 - Current
Independent Sales Director
Mary Kay
03.2019 - 04.2020
Clinical Medical Assistant
Highlands Oncology Group
01.2018 - 03.2019
Cashier
Walmart Supercenter
09.2017 - 01.2018
Certified Medical Assistant -
Blue Cliff College - Fayetteville
Siloam Springs High School