Summary
Overview
Work History
Education
Skills
Timeline
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Roberta Lewis

Stockbridge,GA

Summary

Senior Resolution Coordinator bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

20
20
years of professional experience

Work History

Senior Resolution Coordinator, Contact Center

Wal-Mart
08.2021 - Current
  • Provided exceptional service to customers by promptly addressing their concerns, resulting in increased customer retention rates.
  • Answered calls in a timely manner to help customers with their questions and concerns regarding their Online orders and Gift cards.
  • Used Oracle, VTS, iTrac, CCA, Software to accurately lookup and enter data into the system.
  • Updated account information to maintain customer records.

Ocean Import Specialist

CEVA Logistics Inc.
03.2019 - 04.2021
  • Kept clients informed about the status of their cargo and mail by closely monitoring the receipt and tracking processes
  • Enhanced customer satisfaction with timely updates on shipment statuses and prompt resolution of inquiries.
  • Monitored and maintained import and export tracking systems for delivery of accurate and up-to-date records of shipments.

Receptionist

CEVA Logistics Inc.
03.2018 - 03.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records. Answered phone promptly and directed incoming calls to correct offices.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Interacted professionally with customers by phone, email, or in person to provide information and direct them to the appropriate staff members.

Front Desk Receptionist

East Stroudsburg University
10.2004 - 09.2016
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Assisted the president of the University with planning with important social events
  • Sorted mail and other important data, ensuring that all messages were delivered quickly to their intended recipients

Education

High School Diploma -

Frank H. Morrell
Irvington, NJ
06.1983

Skills

  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Flexible and Adaptable
  • Dependable and Responsible
  • Multitasking

Timeline

Senior Resolution Coordinator, Contact Center

Wal-Mart
08.2021 - Current

Ocean Import Specialist

CEVA Logistics Inc.
03.2019 - 04.2021

Receptionist

CEVA Logistics Inc.
03.2018 - 03.2019

Front Desk Receptionist

East Stroudsburg University
10.2004 - 09.2016

High School Diploma -

Frank H. Morrell

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Roberta Lewis