Lyzett Munoz-Vega
Little Rock,AR
Summary
Results-driven Resolution Coordinator with a proven track record in conflict resolution and customer service. Skilled in active listening, assertiveness, and critical thinking, aiming to enhance customer satisfaction and drive service improvements.
Overview
8
8
years of professional experience
Work History
Senior Resolution Coordinator, Contact Center
Walmart
(USA) AR LITTLE ROCK 05244 WM SUPERCENTER
09.2021 - Current
- Coordinated resolution processes to address customer inquiries and complaints effectively.
- Collaborated with offline team to provide resolutions to our Fulfillment Centers
- Analyzed customer feedback to identify trends, driving improvements in product offerings and service standards.
- Monitored performance metrics to ensure compliance with quality standards and improve customer satisfaction rates.
Cashier
Guacamole Restaurant
Searcy, AR
12.2021 - 07.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced funds at shift end.
- Provided exceptional customer service, resolving inquiries and complaints effectively.
- Assisted in training new cashiers on operational procedures and customer engagement techniques.
- Collaborated with kitchen staff to ensure timely order fulfillment during peak hours.
Team Member
Chick-fil-A
Searcy, AR
11.2020 - 01.2022
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Trained new team members on operational procedures and best practices to enhance efficiency.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Collaborated with team members to streamline workflows, improving service speed during peak hours.
Server
IHOP
Searcy, AR
03.2018 - 11.2020
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Trained new servers on menu items, service standards, and operational procedures.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Bachelor of Arts - Clinical Psychology
University of Central Arkansas
Conway, AR12-2029
Associate of Arts - Clinical Psychology
Arkansas State University, Beebe
Beebe, AR05-2021
Skills
- Assertiveness
- De-escalation techniques
- Conflict resolution skills
- Legal expertise
- Teamwork and collaboration
- Multitasking
- Critical thinking
- Active listening
- Professional ethics
Accomplishments
- Collaborated with team of 5 in the development of Offline Production .
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier
Guacamole Restaurant
12.2021 - 07.2022
Senior Resolution Coordinator, Contact Center
Walmart
09.2021 - Current
Team Member
Chick-fil-A
11.2020 - 01.2022
Server
IHOP
03.2018 - 11.2020
Bachelor of Arts - Clinical Psychology
University of Central Arkansas
Associate of Arts - Clinical Psychology
Arkansas State University, Beebe