Ashley Stephens
Owensboro,KY
Summary
Results-driven professional with a solid background in office operations management. Known for effective scheduling and attention to detail, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Brings positive attitude and commitment to continuous learning and growth.
Overview
19
19
years of professional experience
Work History
Office Supervisor
Owensboro Health Gastroenterology & Hepatology
Owensboro, KY
06.2025 - 10.2025
- Assisted in office merger by coordinating administrative processes, supporting staff transition and ensuring uninterrupted daily operations under new company structure.
- Resolved patient inquiries and concerns, enhancing overall customer satisfaction experience.
- Facilitated smooth communication between departments, promoting collaboration and problem-solving efforts.
Office Manager
Brett C Davis MD PLLC
Owensboro, KY
12.2017 - 06.2025
- Managed office communications and scheduling for seamless operations.
- Coordinated patient intake and maintained accurate medical records.
- Supervised administrative staff, fostering a collaborative work environment.
- Organized and maintained inventory of office supplies and medical equipment.
- Facilitated billing processes and insurance verifications, ensuring compliance with regulations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed payroll processing for staff, ensuring accuracy and timely disbursement of salaries.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
Medical Records Manager
Physicians Affiliated Care
Owensboro, KY
03.2011 - 12.2017
- Managed medical records systems ensuring compliance with regulations and organizational standards.
- Managed a team of medical records clerks, providing guidance on their daily tasks and ensuring timely completion of projects.
- Assisted in the transition from paper-based records to digital formats, resulting in improved efficiency within the department.
Credentialing / Medical Billing Specialist
Owensboro Medical Practice
Owensboro, KY
06.2008 - 03.2011
- Enrolled providers with Medicaid, Medicare, and private insurance plans.
- Expedited the onboarding process for new providers, ensuring timely completion of all required documentation and verifications.
- Applied payments to patient accounts.
- Followed up and took action on aging reports.
- Posted and adjusted payments from insurance companies.
- Prepared bank deposits.
- Managed credentialing processes for 18 + healthcare providers, ensuring compliance with regulatory standards.
Senior Store Associate Manager
Tuesday Morning
Owensboro, KY
05.2006 - 06.2008
- Part time associate while attending Owensboro Community College.
- Advanced to Senior Store Associate Manager
- Collaborated with team members to restock shelves promptly.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
Education
Associate of Science - Office Systems Technology
Owensboro Community And Technical College
Owensboro, KY2009
High School Diploma -
Majesty Academy
Owensboro, KY2006
Skills
- Excellent organizational skills
- Scheduling and calendar management
- Leadership and team skills
- Reliability & strong work ethic
Timeline
Office Supervisor
Owensboro Health Gastroenterology & Hepatology
06.2025 - 10.2025
Office Manager
Brett C Davis MD PLLC
12.2017 - 06.2025
Medical Records Manager
Physicians Affiliated Care
03.2011 - 12.2017
Credentialing / Medical Billing Specialist
Owensboro Medical Practice
06.2008 - 03.2011
Senior Store Associate Manager
Tuesday Morning
05.2006 - 06.2008
Associate of Science - Office Systems Technology
Owensboro Community And Technical College
High School Diploma -
Majesty Academy