Ashley Stepp
Palm Beach Gardens,FL
Summary
Dynamic Nail Technician with extensive experience at Palm Beach Shores Resort Day Spa, excelling in customer service and nail art techniques. Proven ability to enhance client satisfaction through personalized services and meticulous sanitation practices. Skilled in gel application and appointment management, fostering strong relationships with clients for repeat business.
Overview
2026
2026
years of professional experience
Work History
Nail Technician
Palm Beach Shores Resort Day Spa
- Provided high-quality nail services, including manicures and pedicures, ensuring client satisfaction.
- Maintained sanitation standards for tools and workstations to promote a safe environment.
- Assisted clients in selecting nail colors and designs tailored to their preferences.
- Educated clients on proper nail care techniques to enhance longevity of services.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
Nail Technician
Self
Palm Beach, FL
08.2020 - Current
- Greeted guests warmly, ensuring a positive first impression of the resort.
- Managed phone calls and inquiries, directing them to appropriate departments efficiently.
- Maintained front desk area, ensuring cleanliness and organization at all times.
- Coordinated appointment scheduling for spa services, optimizing staff availability and guest satisfaction.
- Assisted in processing payments and managing billing inquiries with accuracy.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Tax Preparer
SBryant Tax Services
Lantana FL
2020 - Current
- Prepared individual and business tax returns, ensuring compliance with federal and state regulations.
- Assisted clients in gathering necessary documentation for accurate tax filing.
- Reviewed financial statements to identify potential deductions and credits for clients.
- Utilized tax preparation software to maximize efficiency and accuracy in return processing.
- Collaborated with team members to streamline workflow and improve service delivery.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
Receptionist
Palm Beach Shores Resort Day Spa
Palm Beach, FL
08.2022 - 11.2024
- Greeted guests warmly, ensuring a positive first impression of the resort.
- Managed phone calls and inquiries, directing them to appropriate departments efficiently.
- Maintained front desk area, ensuring cleanliness and organization at all times.
- Coordinated appointment scheduling for spa services, optimizing staff availability and guest satisfaction.
- Assisted in processing payments and managing billing inquiries with accuracy.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
High School Diploma -
South Side Comprehensive High School
Atlanta GaSkills
- Customer service
- Nail extensions
- Time management
- Nail art techniques
- Gel application
- Acrylic nails
- Sanitation procedures
- Appointment management
- Relationship building
Timeline
Receptionist
Palm Beach Shores Resort Day Spa
08.2022 - 11.2024
Nail Technician
Self
08.2020 - Current
Nail Technician
Palm Beach Shores Resort Day Spa
Tax Preparer
SBryant Tax Services
2020 - Current
High School Diploma -
South Side Comprehensive High School