Ashley Stiffler
Sharonville,OH
Summary
Results-driven professional skilled in researching legal case information and preparing necessary correspondence with strong understanding of legal terminology and processes. Adept in maintaining confidential records and client information. Pleasantly assists attorneys in preparing for trials and other legal proceedings.
Overview
6
6
years of professional experience
Work History
Collections Clerk
General Electric Credit Union
01.2022 - Current
- Responsible for the delegation of charge off accounts to our employed collections agency or our lawyer team at Wood and Lamping
- Boosted cash flow within the organization by executing efficient collections processes that prioritized high-value accounts requiring immediate attention.
- Cultivated a working relationship to efficiently provide information on accounts with legal status to the correct parties. This information includes judgement payoffs, skip tracing, and loan information
- Handled the organization and scanning of legal documents
- Enhanced team productivity by sharing best practices and collaborating closely with colleagues to resolve complex cases.
Consumer Loan Servicing Specialist
General Electric Credit Union
02.2021 - 01.2022
- Responsible for more in-depth loan maintenance, including the billing and refunding of Collateral Protection Insurance, as well as loan modifications
- Fostered a positive work environment that promoted collaboration, innovation, and continuous improvement in
- Experience contacting and resolving insurance issues – mortgage and auto.
Loan Servicing Representative
General Electric Credit Union
11.2020 - 02.2021
- Demonstrated a strong understanding of the credit union’s core systems in order to complete loan maintenance as requested by other departments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained compliance with regulatory guidelines by diligently verifying borrower information and documentation.
Member Communications Representative
General Electric Credit Union
09.2019 - 11.2020
- Exhibited strong written communication in live chats and emails to assist members with any questions have about products or policies related to the Credit Union
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
Member Service Representative
General Electric Credit Union
09.2018 - 09.2019
- Cultivated a working knowledge on a multitude of subject matter and projects relevant to the credit union in order to answer members’ questions, assist with making payments, and other duties as assigned by management
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Skills
- Microsoft Office
- Efficient with time use and knowledge acquisition
- Skip Tracing
- Lexis Nexis Experience
- Client Relations
- Legal knowledge
- Organized
- Strong communication: written and verbal
- Court experience in Ohio, Kentucky, and Indiana
References
- Cheyenne Cooley, Co-worker, 859-209-1746, Ccooley17@outlook.com
- Lisa Carberry, Co-worker, 513-260-3161
- Teresa Mounce, Character reference, 513-315-3144
Timeline
Collections Clerk
General Electric Credit Union
01.2022 - Current
Consumer Loan Servicing Specialist
General Electric Credit Union
02.2021 - 01.2022
Loan Servicing Representative
General Electric Credit Union
11.2020 - 02.2021
Member Communications Representative
General Electric Credit Union
09.2019 - 11.2020
Member Service Representative
General Electric Credit Union
09.2018 - 09.2019