HOPE BOYD
Vansant,VA
Summary
Results-driven Collections Clerk with proven expertise in debt recovery and performance improvements. Skilled in implementing process enhancements to streamline workflows and boost efficiency in collections.
Dedicated Collections Clerk with extensive experience in account management and complex problem-solving. Known for providing exceptional customer service while effectively managing outstanding balances and facilitating timely collections to enhance revenue recovery.
Overview
22
22
years of professional experience
Work History
COLLECTIONS CLERK
BUCHANAN GENERAL HOSPITAL
Grundy, VA
02.2004 - Current
- Processed patient accounts to ensure timely collections and accurate record maintenance
- Managed communication with patients regarding outstanding balances and payment arrangements
- Reviewed billing statements for discrepancies, facilitating prompt resolution of issues
- Collaborated with healthcare providers to verify insurance coverage and eligibility details
- Trained new staff on collections procedures and hospital policies to enhance team performance
- Implemented process improvements that increased efficiency in account reconciliation tasks
- Led initiatives to streamline collections workflow, reducing follow-up time on outstanding accounts
- Analyzed collection reports to identify trends and develop strategies for improved revenue recovery
- Collaborated with sales teams to address credit concerns promptly before they escalated into long-term collection issues.
- Provided exceptional customer service during collections calls, maintaining professionalism at all times while resolving disputes efficiently.
- Assisted in the development of departmental training materials, supporting ongoing skill development for new hires and peers alike.
- Evaluated creditworthiness of potential clients based on financial history, reducing the risk of non-payment and mitigating potential losses.
- Maintained accurate customer records, updating contact information and account details as needed.
- Enhanced team productivity by sharing best practices and collaborating closely with colleagues to resolve complex cases.
Education
High School Diploma -
COUNCIL HIGH SCHOOL
COUNCIL VASkills
- Debt recovery
- Microsoft office
- Banking
- Payment processing
- Complex Problem-solving
- Customer research
- Performance improvements
- Account management
Timeline
COLLECTIONS CLERK
BUCHANAN GENERAL HOSPITAL
02.2004 - Current
High School Diploma -
COUNCIL HIGH SCHOOL