Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashley Stokes

Kingston,TN

Summary

Dynamic Direct Support Professional with a proven track record at Michael Dunn Center, excelling in client advocacy and relationship building. Skilled in crisis intervention and patient management, I fostered trust-based relationships, enhancing clients' quality of life. Committed to continuous improvement, I actively participated in training to stay current on best practices in disability support services.

Overview

18
18
years of professional experience
2
2
Certification

Work History

Direct Support Professional

Michael Dunn Center
06.2015 - Current
  • Maintained clean, safe, and well-organized patient environment
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Help adults with developmental disabilities thrive in their life as independently as possible.
  • Delivered empathetic and reliable assistance to individuals with disabilities
  • Participated in ongoing training opportunities to stay current on best practices in disability support services
  • Transported clients to medical and dental appointments to provide support.
  • Advocated for clients' needs and rights in various settings, enhancing their quality of life.
  • Ensured accurate and timely documentation of clients' on a daily basis
  • Trained new staff on best practices in direct support, elevating overall quality of care provided.
  • Developed strong rapport with clients, facilitating trust-based relationship for effective support

Customer Service Representative

Jewelry Television
02.2014 - 05.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Appointment Coordinator

Dixiehome Crafters LLC.
08.2007 - 08.2013
  • Directed telephone calls to appropriate parties
  • Regularly reviewed current processes for potential improvements, sharing insights with management for continuous optimization of the work environment.
  • Coordinated appointments for multiple departments, ensuring optimal use of resources and time management.
  • Provided exceptional customer service, fostering positive relationships with both new and existing clients.
  • Greeted customers upon arrival and provided appropriate forms to fill out.
  • Managed high call volume while maintaining professionalism and accuracy in appointment bookings.
  • Scheduled appointments for customers in person or over telephone.
  • Supported office-wide initiatives by taking on additional responsibilities as needed, including reception duties or assisting with event planning.
  • Maintained strict confidentiality when handling sensitive client information during the scheduling process.

Education

GED -

Adult Education Center
Knoxville, TN
08.2021

Skills

  • Time management
  • Relationship building
  • Goal setting
  • Social skills development
  • Patient management
  • Community integration
  • Problem-solving
  • Multitasking and organization
  • Empathy and patience
  • Adaptability and flexibility
  • Client advocacy
  • CPR certification
  • Fast learner
  • Critical thinking
  • Attentive to people

Certification

CPI certified nonviolent crisis intervention

DDA training Developmental disability administration

Medication certification

CPR/first Aide certified

Timeline

Direct Support Professional

Michael Dunn Center
06.2015 - Current

Customer Service Representative

Jewelry Television
02.2014 - 05.2015

Appointment Coordinator

Dixiehome Crafters LLC.
08.2007 - 08.2013

GED -

Adult Education Center

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Ashley Stokes