Ashley Stone
New Gloucester,ME
Summary
Focused waitress with outstanding history of handling busy restaurants with excellent service. Committed to best-in-class dining experiences and maintaining accuracy, efficiency and professionalism in high-traffic times. Offering several-year background providing high-quality service to customers. Excellent customer service and pleasing people attitude. Love teamwork and helping others out when needed. Staying busy is my priority and serving customers is my passion.
Overview
9
9
years of professional experience
Work History
Waitress/Crew Leader
Oasis Outback BBQ & Gril
Uvalde, TX
07.2022 - 07.2024
- Took orders for food and drinks and delivered them to guests.
- Served alcoholic beverages responsibly in accordance with state laws.
- Answered questions about menu items, ingredients, and pricing.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Assisted other wait staff members in times of heavy customer traffic.
- Developed positive relationships with regular customers through friendly conversation.
- Participated in hiring process for new employees; conducted interviews and reference checks as needed.
- Monitored and evaluated performance of crew members, providing feedback and coaching as needed.
- Gained independent working skills and guided and mentored less experienced team members.
Waitress
Cracker Barrell Old Country Store
Holyoke , MA
08.2015 - 07.2022
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Education
High School Diploma -
Easthampton High School
Easthampton, MA06-2014
Some College (No Degree) - Hospitality Administration And Management
Holyoke Community College
Holyoke, MASkills
- Order Accuracy
- Customer Service
- Menu Recommendations
- Guest Relations Management
- Safe Food Handling
- Food station setup
- Point of Sale (POS) system operations
- Handling Complaints
- Table turnover
- High-volume dining
- TABC certified
- TIPS certified
- Servsafe
- Food Handlers
Timeline
Waitress/Crew Leader
Oasis Outback BBQ & Gril
07.2022 - 07.2024
Waitress
Cracker Barrell Old Country Store
08.2015 - 07.2022
High School Diploma -
Easthampton High School
Some College (No Degree) - Hospitality Administration And Management
Holyoke Community College
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