Ashley Summers
Reedsville
Summary
Dedicated Human Resources Coordinator with a strong background in employee relations, payroll processing, and compliance management. Demonstrated success in fostering client relationships and streamlining office administration to enhance workplace efficiency. Skilled in evaluating insurance claims and managing employee onboarding processes, contributing to improved operational effectiveness.
Overview
2027
2027
years of professional experience
Work History
Human Resources Coordinator
Spectrum Optical PLLC
Morgantown
04.2024 - Current
- Maintained employee records to support compliance with company policies and streamline audits.
- Managed employee onboarding processes and documentation for new hires.
- Assisted with recruiting, interviewing, and hiring of new employees.
- Facilitated communication between management and employees to clarify HR policies and enhance understanding.
- Processed payroll information while addressing employee inquiries to ensure timely compensation and resolve issues.
- Facilitated employee relations by addressing inquiries and resolving workplace issues.
Property & Casualty Specialist
Parker Hall State Farm Insurance
Morgantown
01.2020 - 08.2024
- Evaluated insurance claims for property damage and personal injury incidents.
- Collaborated with adjusters to assess damages and determine coverage eligibility.
- Communicated effectively with clients regarding claim processes and documentation needs.
- Resolved client inquiries and concerns regarding coverage and claim status efficiently.
- Performed administrative tasks such as filing paperwork, scheduling appointments and preparing correspondence.
Office Manager
Chris Boyce Allstate Insurance
Fairmont
2017 - 2019
- Managed daily office operations and maintained organized workspaces.
- Coordinated scheduling for appointments and client meetings effectively.
- Oversaw inventory management and ordered office supplies.
- Handled customer inquiries and resolved issues with professionalism.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Insurance Specialist
John Duty Jr. State Farm Insurance
Morgantown
2014 - 2017
- Advised clients on insurance options to meet their specific needs.
- Developed and maintained strong relationships with clients for ongoing support.
- Managed policy renewals and updates to ensure compliance with regulations.
- Educated clients on claims processes and provided assistance.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Processed payments received from clients promptly according to established procedures.
Clinical Nursing Assistant
West Virginia University Hospital
Morgantown
2013 - 2014
- Assisted nursing staff in delivering patient care and facilitating daily living activities to enhance patient comfort.
- Monitored vital signs and reported changes to healthcare team.
- Supported patients with mobility and personal hygiene tasks to promote independence and well-being.
- Collected specimens from patients for laboratory testing, ensuring adherence to established protocols for accurate results.
- Ensured compliance with HIPAA regulations by maintaining confidential patient information securely.
Assistant Manager
Tanning World, Tuscan Sun & Spa
Morgantown
2011 - 2013
- Managed daily operations of Tanning World and spa services to enhance guest satisfaction.
- Coordinated staff schedules to optimize service coverage and improve customer satisfaction.
- Resolved customer inquiries and issues, contributing to positive guest experiences.
- Trained new employees on service protocols and company policies to ensure consistency.
Education
West Virginia Property & Casualty Examination
Morgantown, WV01-2015
Pennsylvania Property & Casualty Examination
01-2015
High School Diploma -
University High School
Morgantown, WV05-2007
Some College (No Degree) - Communications
West Virginia University
Morgantown, WVSkills
- Employee onboarding
- Payroll processing
- Insurance claims evaluation
- Compliance management
- Office administration
- Client relationship management
Accomplishments
- Top Performer Award - John Duty Jr. State Farm - 2014
Timeline
Human Resources Coordinator
Spectrum Optical PLLC
04.2024 - Current
Property & Casualty Specialist
Parker Hall State Farm Insurance
01.2020 - 08.2024
Office Manager
Chris Boyce Allstate Insurance
2017 - 2019
Insurance Specialist
John Duty Jr. State Farm Insurance
2014 - 2017
Clinical Nursing Assistant
West Virginia University Hospital
2013 - 2014
Assistant Manager
Tanning World, Tuscan Sun & Spa
2011 - 2013
West Virginia Property & Casualty Examination
Pennsylvania Property & Casualty Examination
High School Diploma -
University High School
Some College (No Degree) - Communications
West Virginia University