Ashley Sutton
Odessa,TX
Summary
Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering two years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning of electronic, software, linen, furniture, books, and outdoor living departments.
Overview
10
10
years of professional experience
Work History
English Language Arts & Reading Teacher
Ector County Independent School District
Odessa, TX
08.2020 - 11.2022
- Prepared and implemented lesson plans covering required course topics.
- Promoted effective verbal and written communication through listening, speaking, reading and writing practice.
- Administered assessments and standardized tests to evaluate student progress.
- Led interesting and diverse group activities to engage students in course material.
- Helped students develop academic, social and emotional skills for long-term success.
- Cultivated relationships with parents for complete support network.
- Collaborated with administrators on classroom policies, management strategies and discipline.
- 50% of all classes increased their level of proficiency.
Customer Service Merchandiser Representative
Pier One Imports
Fort Worth, Texas
08.2018 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Trained new personnel regarding company operations, policies and services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Received 100% on all secret calls about company policy and product information.
Reservations Agent
American Airlines
Remote, Texas
03.2015 - 01.2018
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Managed over 50 customer calls per day and meet monthly goals of upselling partner products.
Department Manager
Army And Air Force Exchange Services
Colorado Springs, CO
09.2012 - 04.2014
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
- Markdowns were below average by 71% between all 5 departments.
- Contributed to 30 percent of total sales.
- Eliminated aged inventory without loss.
Education
Bachelor of Arts - Public Affairs And Community Service
University of North Texas
Denton, TX12.2013
Skills
- Handling Complaints and Inquiries
- Motivational Leadership
- Delegation and Supervision
- Merchandise Promotion and Display
Timeline
English Language Arts & Reading Teacher
Ector County Independent School District
08.2020 - 11.2022
Customer Service Merchandiser Representative
Pier One Imports
08.2018 - 03.2022
Reservations Agent
American Airlines
03.2015 - 01.2018
Department Manager
Army And Air Force Exchange Services
09.2012 - 04.2014
Bachelor of Arts - Public Affairs And Community Service
University of North Texas
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