ASHLEY TAFOLLA
Katy
Summary
Detail-oriented professional with good customer services experience. Always ready to learn something new hardworking, reliable, and team-oriented.
Overview
10
10
years of professional experience
Work History
Benefits verification representative
Capgemini
Houston
07.2025 - Current
- Verified patient benefits through insurance systems and databases.
- Collaborated with healthcare providers to gather necessary documentation.
- Communicated eligibility details to patients and healthcare teams.
- Analyzed insurance policies for coverage and limitations.
- Managed confidential patient information in compliance with regulations.
- Adhered to HIPAA regulations when handling confidential patient information.
- Processed and tracked patient benefit claims according to established procedures.
- Worked closely with internal teams such as the billing department and utilization management team to resolve any issues related to benefit verifications.
- Performed follow-up calls to verify that insurance companies received requests for authorization of services.
- Responded promptly and accurately to inquiries from patients, healthcare providers, and insurance companies via phone or email.
- Initiated contact with insurance companies as necessary to obtain additional information needed for verification purposes.
- Conducted outbound calls to customers regarding their orders, following up on delivery status and payment information.
- Conducted outbound calls to follow up on open cases or pending items.
- Conducted outbound calls to collect past due payments from customers.
- Conducted outbound calls to follow up on membership renewals and payments.
Sales Associate
Lonestar furniture
Houston
02.2022 - 10.2022
- Assisted customers in selecting furniture to meet their needs.
- Maintained store appearance by organizing displays and cleaning furniture.
- Processed customer transactions accurately and efficiently at the register.
- Provided product knowledge and recommendations to enhance customer satisfaction.
- Handled customer inquiries and resolved issues promptly and professionally.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
Sales Associate
Hugo Boss
Houston
08.2017 - 11.2017
- Maintained store appearance by organizing displays and cleaning furniture.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Worked with fellow sales team members to achieve group targets.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Processed customer transactions accurately and efficiently at the register.
McDonald's restaurant
McDonald's
Houston
03.2016 - 06.2017
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Provided excellent customer service by taking orders and addressing inquiries.
- Stocked supplies and ingredients to support kitchen operations effectively.
- Greeted customers and took their orders in a friendly and efficient manner.
- Kept customer and food preparation areas clean and well-organized.
- Restocked supplies such as napkins, condiments for the convenience of customers.
- Served orders to customers at windows, counters and tables.
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
- Operated cash register to process customer payments accurately and efficiently.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Regularly checked inventory levels for restocking needs.
- Adhered to company policies regarding attendance and punctuality.
- Made and served coffee, tea and fountain drinks.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Answered customer questions about food preparation, responding to ingredient and allergen concerns.
Education
Cylakes High-school
Houston, TXSkills
- Detail orientation
- Good customer service
- Patient
- Fast learner
- Good sales technique
Timeline
Benefits verification representative
Capgemini
07.2025 - Current
Sales Associate
Lonestar furniture
02.2022 - 10.2022
Sales Associate
Hugo Boss
08.2017 - 11.2017
McDonald's restaurant
McDonald's
03.2016 - 06.2017
Cylakes High-school