Ashley Tappan
Tucson,AZ
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Tanque Verde Ranch
02.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits
Service Manager
Elliot's On Congress
06.2022 - 01.2024
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Caregiver
First Step Care Solutions LLC
03.2021 - 05.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Bar Tender
Hotel Congress
05.2019 - 05.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Comic Artist
Laughter On Call
05.2018 - 02.2019
- Mentored junior artists, providing guidance on developing their artistic skills and navigating the comic industry landscape.
- Adapted quickly to changing project requirements, effectively adjusting art styles or narrative direction when necessary.
- Spearheaded creative initiatives within the team to encourage experimentation with different artistic styles, resulting in fresh visual perspectives for established characters and stories.
- Produced high-end visuals within memory constraints and performance guidelines.
- Collaborated well with others to deliver quality realistic style for compelling environments.
Education
Improv - Improvisational Comedy/ Sketch Comedy Writing
Second City Training Center
Chicago, IL10.2017
High School Diploma -
Saratoga Springs High School
Saratoga Springs, NY06.2004
Skills
- Customer Service
- Problem-solving skills
- Guest Services
- Hospitality services
- Time Management
- Listening Skills
- Teamwork and Collaboration
- Computer Skills
References
- Billy Elliot (Owner of Elliot's On Congress) (520) 370-7356
- Michael MCGill (Bar Manager at Hotel Congress) (520) 780-4055
- Alicia Villasenor (Front Desk Manager at TVR) (520) 296-6275
Timeline
Front Desk Agent
Tanque Verde Ranch
02.2024 - Current
Service Manager
Elliot's On Congress
06.2022 - 01.2024
Caregiver
First Step Care Solutions LLC
03.2021 - 05.2022
Bar Tender
Hotel Congress
05.2019 - 05.2021
Comic Artist
Laughter On Call
05.2018 - 02.2019
Improv - Improvisational Comedy/ Sketch Comedy Writing
Second City Training Center
High School Diploma -
Saratoga Springs High School
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