Summary
Overview
Work History
Education
Skills
Timeline
Server

Ashley Taylor

Grand Rapids ,MI

Summary

Driven and adaptable, I leveraged exceptional customer service and POS operation skills at The Score and Brick Haus Brews to enhance team effectiveness and guest satisfaction. Mentored new hires and streamlined operations, significantly increasing sales and efficiency. My strong work ethic and problem-solving abilities ensure high-quality service and operational excellence.

Overview

5
5
years of professional experience

Work History

Server

The Score
06.2021 - Current
  • Established performance strategies to enhance team effectiveness.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
  • Monitored new server performance and offered continuous support throughout training period.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.

Restaurant Supervisor

Brick Haus Brews
05.2020 - 06.2021
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
  • Streamlined operations for increased efficiency by implementing staff training programs.
  • Managed inventory control, reducing waste and optimizing resources allocation.
  • Maintained accurate records of sales, labor and other costs.

Education

Lakeview High School
Lakeview, MI
2009

Skills

  • Strong work ethic
  • Exceptional customer service
  • Memory retention
  • Point of sale operation
  • Cash handling
  • Positive guest interactions
  • Adaptable and flexible
  • Multitasking Abilities
  • Problem-solving

Timeline

Server

The Score
06.2021 - Current

Restaurant Supervisor

Brick Haus Brews
05.2020 - 06.2021

Lakeview High School

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Ashley Taylor