Ashley Tejada
Lincoln Park,MI
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
25
25
years of professional experience
Work History
Grocery Clerk
Westborn Market
Berkley, MI
01.2023 - Current
- (Part-time work while attending Cosmetology School)
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Guest Service Associate
Douglas J Aveda Institute
Royal Oak, MI
09.2022 - 01.2023
- Used Zenoti to check daily record sheets, guest accounts and available schedule for walk in .
- Took reservations over phone, recording guest information in computer system and verifying details.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction.
Receptionist
Heart Cardiology Consultant
Novi, MI
01.2000 - 06.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Cosmetology Certification - Cosmetology
Douglas J Aveda Institute
05.2023
Attended EMT Training -
MedStar
08.2020
High School Diploma -
Annapolis High School
Dearborn Heights, MI06.2015
Skills
- Telephone Skills
- Customer and Client Relations
- Process Payments
- Sorting and Labeling
- Time Management
- Staff Management
- Customer Service
- Multi-Line Telephone Systems
- Mail Handling
- Verbal and Written Communication
- Computer Skills (Microsoft Office )
Timeline
Grocery Clerk
Westborn Market
01.2023 - Current
Guest Service Associate
Douglas J Aveda Institute
09.2022 - 01.2023
Receptionist
Heart Cardiology Consultant
01.2000 - 06.2022
Cosmetology Certification - Cosmetology
Douglas J Aveda Institute
Attended EMT Training -
MedStar
High School Diploma -
Annapolis High School