Ashley Teller
Tampa,FL
Summary
Healthcare customer service professional with a strong background in high-volume patient support, outbound reminders, and appointment coordination for multiple physicians. Handles 100+ calls per day, uses Epic and EHR systems for accurate documentation, and supports HIPAA-compliant records work with clear communication and attention to detail.
Overview
20
20
years of professional experience
Work History
Outbound Customer Service Representative
Crystal Run Healthcare
Crystal Run, NY
04.2007 - Current
- Achieved an average call volume of 100 or more calls per day, exceeding department standards
- Conducted outbound calls to patients for appointment reminders, contributing to improved attendance rates
- Delivered professional and courteous service during all patient interactions, enhancing overall patient experience
- Coordinated scheduling for multiple physicians, ensuring appointment accuracy and optimizing patient flow
- Leveraged EHR and Epic systems to enhance patient data management.
Release of Information Specialist
Crystal Run Health Care
Rock Hill, NY
12.2011 - 07.2012
- Processed and fulfilled requests for release of medical records, ensuring compliance with HIPAA regulations and safeguarding patient privacy
- Collaborated with healthcare providers to verify patient information and secure necessary authorizations for medical record releases
- Maintained accurate, up-to-date electronic database of released medical records, supporting confidentiality and privacy standards
- Responded promptly to inquiries from patients, attorneys, insurance companies, and other authorized parties regarding the status of their requests
Education
High school diploma -
Delaware Valley High School
05-2003
Surgical Technician -
Rasmussen University
Odessa, FLSkills
- Customer service and support
- Professional telephone communication
- Call management and documentation
- EHR navigation
- Epic navigation
- Health documentation management
- EHR documentation
- Microsoft Word and Excel
- Patient engagement strategies
- Communication skills
Timeline
Release of Information Specialist
Crystal Run Health Care
12.2011 - 07.2012
Outbound Customer Service Representative
Crystal Run Healthcare
04.2007 - Current
High school diploma -
Delaware Valley High School
Surgical Technician -
Rasmussen University