Hunter Overly
Holt,MI
Summary
Experienced professional with a strong background in IT technical support and customer service. Proficient in Remedy, ServiceNow, MSP, and Healthedge CRM software. Demonstrated expertise in providing efficient and effective solutions to technical issues, ensuring customer satisfaction. Two years of experience in the field, adept at troubleshooting and resolving complex problems while maintaining a high level of professionalism and attention to detail.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Outbound Customer Service Representative
Commonwealth Care Alliance
02.2024 - Current
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Educated customers on offerings and upsold products and services to increase revenue.
- Displayed empathy towards customers'' needs, creating a positive experience despite challenging circumstances that may have led them to reach out for assistance initially.
- Maintained a high level of professionalism while handling difficult or irate customers.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
HTC Global Services
04.2022 - 05.2023
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
No Degree - Health Information Management
MedCerts
Michigan Center, MI05-2021
High School Diploma -
Michigan Connections Academy
3950 Heritage Ave, Meridian Charter Township.05-2020
Skills
- Outbound Sales
- Salesforce
- CRM Software
- Customer Service
- Inbound phone calls
- Technical Support
- Market providence
- Guiding care - Health - Edge
- Microsoft products
- Remedy
- Servicenow
Certification
- Help Desk Analyst, Tier 1 Support Specialist - HDI.
- Cisco Certified Network Associate (CCNA)
- Medical Biller and Coder
Timeline
Outbound Customer Service Representative
Commonwealth Care Alliance
02.2024 - Current
Customer Service Representative
HTC Global Services
04.2022 - 05.2023
No Degree - Health Information Management
MedCerts
High School Diploma -
Michigan Connections Academy
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