DEANGEL CHISLEY
Monroe
Summary
Remote Customer Service Representative with over 8 years of experience in customer engagement and support across various industries. Demonstrates proficiency in customer service, monitoring, and use of Microsoft Word, with a track record of efficiently managing alarm systems and scheduling transportation. Known for adaptability, excellent communication skills, and a strong commitment to enhancing customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
OUTBOUND CUSTOMER SERVICE REPRESENTATIVE
Teleperformance
01.2023 - 01.2026
- Manage logistics, ensuring accurate client payments and enhancing customer satisfaction.
- Resolve inquiries efficiently, improving service delivery and reducing response times.
- Build positive client relationships through attentive, personalized service.
- Drive satisfaction with prompt scheduling and secure payment processing, meeting agreements.
- Complete outbound calls to transportation companies, ensuring seamless operations.
- Optimise transport logistics, ensuring precise client payment details remotely. Elevate travel arrangements, measurably enhancing customer satisfaction and service delivery.
- Analyse and streamline processes to reduce response times. Implement data-driven solutions for efficient inquiry resolution, consistently meeting service level agreements.
Customer Service Representative
Entergy Louisiana
09.2021 - 01.2023
- Provided customer service support for residential and commercial electric accounts in a high-volume call center environment.
- Processed service requests, including starting, stopping, and transferring electrical service.
- Assisted customers with billing questions, payment options, and account balances.
- Explained energy usage and helped customers understand factors affecting their monthly bills.
- Resolved customer concerns and de-escalated calls with upset or frustrated customers professionally and empathetically.
- Documented customer interactions accurately and followed company policies and procedures.
- Maintained a strong focus on customer satisfaction while meeting performance and call quality standards.
- Customer Service
- Call Center Operations
- Billing Support
- Account Management
- Conflict Resolution
- Data Entry
- Communication Skills
- Problem Solving
- Led weekly team meetings to discuss performance metrics, share insights, and promote a culture of continuous improvement.
- Resolved complex issues by collaborating with cross-functional teams to enhance customer experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
SHIPPING AND RECEIVING CLERK
Foster Farms
07.2019 - 03.2021
- Monitored shipments, ensuring accurate processing and timely delivery.
- Verified order accuracy, reducing errors and improving efficiency.
- Calculated freight costs, prepared invoices, enhancing cost management.
- Streamlined shipping processes, enhancing accuracy in order processing and freight cost calculations. Implemented systematic tracking for all shipments, reducing errors.
- Optimised shipment order reviews, ensuring precise processing and timely deliveries. Developed efficient invoice preparation methods, improving overall productivity.
ADMISSIONS REPRESENTATIVE (E.R.)
Glenwood Regional Medical Center
10.2016 - 12.2018
- Processed insurance payments, ensured policy compliance, and enhanced patient understanding.
- Registered and admitted patients efficiently, improving service flow.
- Verified patient information, ensuring record accuracy and reducing errors.
- Collaborated with medical staff to support patient care and diagnosis.
- Facilitated smooth patient transitions with accurate paperwork handling.
- Streamlined patient registration process, ensuring accurate data collection and efficient admissions while maintaining HIPAA compliance and hospital policy adherence.
- Fostered seamless communication between patients, medical staff, and administrative teams, facilitating smooth patient flow and enhancing overall hospital operations.
Education
Bachelor's - Education
Louisiana State University-Shreveport
Shreveport, LA12-2014
Skills
- Inbound and Outbound Calls, Microsoft Word, Multi-Line Phone, POS, Scheduling, Healthcare, Receptionist, Organizational Skills, Security, Monitoring, Childcare, Microsoft Office, Medical Terminology, EKG, Report Writing, Surveillance, Phone Etiquette, Word Processing, Administrative Skills, Medical Billing, Nursing, General Labor, Vital Signs, Warehouse, Telemarketing, Payroll, Communication, Insurance Verification, Data Entry, Housekeeping, Call Center, HIPAA, Dispatching, Cerner, Conflict Resolution, Time Management, Customer Retention, Sales Techniques, Team Collaboration, Technical Support, Problem Solving
Certification
Driver's license
LANGUAGES
English (Highly proficient).
Timeline
OUTBOUND CUSTOMER SERVICE REPRESENTATIVE
Teleperformance
01.2023 - 01.2026
Customer Service Representative
Entergy Louisiana
09.2021 - 01.2023
SHIPPING AND RECEIVING CLERK
Foster Farms
07.2019 - 03.2021
ADMISSIONS REPRESENTATIVE (E.R.)
Glenwood Regional Medical Center
10.2016 - 12.2018
Bachelor's - Education
Louisiana State University-Shreveport