Ashley Tello
Riverside,CA
Summary
Driven Billing Specialist and Administrative Assistant with a proven track record at Synovation Medical Group and Dr. Ellenberger, excelling in medical coding knowledge and exceptional customer engagement. Mastered billing systems, ensuring prompt claim processing and outstanding patient account management. Demonstrated expertise in administrative support, enhancing customer satisfaction and operational efficiency. Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements, and business correspondence.
Overview
15
15
years of professional experience
Work History
Billing Specialist
Synovation Medical Group
05.2017 - Current
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
- Developed a comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
- Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.
Administrative Assistant
Dr. Ellenberger
01.2010 - 01.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
Education
Medical Assistant
UEI College
Riverside, CA05.2011
High School Diploma -
Arlington High School
Riverside,CA06.2006
Skills
- Billing systems and software
- Data entry proficiency
- Medical coding knowledge
- Customer Engagement
- Patient account management
- Record preparation
- Customer Service
- Paperwork and documentation
- Customer Account Management
- Administrative Support
Timeline
Billing Specialist
Synovation Medical Group
05.2017 - Current
Administrative Assistant
Dr. Ellenberger
01.2010 - 01.2016
Medical Assistant
UEI College
High School Diploma -
Arlington High School
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