Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
Generic

Luciano Golden

Houston,TX

Summary

Results-driven Sales Team leader with a proven track record in driving revenue growth and expanding market reach in diverse sales environments. Expertise in customer relationship management, strategic planning, and negotiation has led to increased customer satisfaction and loyalty. Successfully contributed to substantial client base expansion by identifying new opportunities and optimizing sales processes. Strong ability to enhance team performance through effective coaching and innovative sales tactics.

Overview

8
8
years of professional experience

Work History

Sales Team Leader

Mike Terry Hyundai
Silsbee, Texas
07.2024 - Current
  • Used CRM software to track customer interactions throughout the entire sales process.
  • Made outbound sales calls to contact prospective leads, using effective communication skills.
  • Coached and mentored sales representatives on best practices, customer service, and product knowledge.
  • Managed and retained existing client accounts.
  • Coached, developed and motivated team to achieve revenue goals.
  • Supported sales team members to drive growth and development.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Resolved customer complaints promptly and efficiently.
  • Listened to customer needs to identify and recommend best products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Car Sales Professional

Fred Haas Toyota World
Spring, Texas
09.2023 - 07.2024
  • Advised clients on the trade-in value of their current car or truck.
  • Resolved customer complaints regarding sales and service.
  • Processed paperwork associated with sales transactions such as invoices, titles, registrations and finance agreements.
  • Executed follow-ups to ensure customers were satisfied after closing purchases.
  • Consistently exceeded quotas by pursuing and closing sales.
  • Greeted customers and answered questions regarding vehicles.
  • Presented demonstrations based on thorough evaluation of customer preferences.

Solar Sales Representative

Nivo
Spring, TX
03.2023 - 03.2024
  • Developed promotional materials such as flyers, brochures, posters to inform prospective supporters about the organization's activities.
  • Stayed up-to-date on product specs and prices to accurately describe merchandise.
  • Contacted satisfied customers to offer additional services.
  • Prepared detailed proposals outlining costs associated with proposed projects.
  • Leveraged contacts with satisfied customers to generate referrals and new business.

Curbside Manger

HEB Grocery Store
The Woodlands, TX
03.2017 - 02.2022
  • Streamlined communication channels, improving information flow and decision-making speed.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Provided excellent customer service when interacting with shoppers in person or on the phone.
  • Organized and executed shopping trips for clients, including scheduling and transportation arrangements.
  • Resolved customer complaints promptly and professionally when necessary.
  • Notified management of any damaged or expired products found in store.
  • Secured and stored items until customer pickup.

Education

High School Diploma -

The Woodlands College Park Highschool
The Woodlands, TX
05-2017

Skills

  • Sales coaching
  • Team management
  • Sales closing
  • Sales planning
  • Lead generation
  • Team building
  • Pipeline management
  • Strategic prospecting

Affiliations

  • Bodybuilding
  • Boxing
  • Martial arts

Accomplishments

  • Salesman of the month multiple months in a row
  • Won bodybuilding shows
  • Black belt in Brazilian Jujitsu

Languages

English
Native/ Bilingual
Portuguese
Limited

Timeline

Sales Team Leader

Mike Terry Hyundai
07.2024 - Current

Car Sales Professional

Fred Haas Toyota World
09.2023 - 07.2024

Solar Sales Representative

Nivo
03.2023 - 03.2024

Curbside Manger

HEB Grocery Store
03.2017 - 02.2022

High School Diploma -

The Woodlands College Park Highschool

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Luciano Golden