Ashley Thompson
Sarasota,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Customer Service Specialist
Everychem
10.2020 - Current
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Responded proactively and positively to rapid change.
Server
Tommy Bahama Restaurant
04.2015 - 10.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server and Bartender
The Back Eddy Bistro
10.2012 - 04.2015
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Served high customer volumes during special events, nights, and weekends.
Education
Associate of Arts - Liberal Arts And Sciences
Three Rivers Community College
Norwich, CT06.2005
Skills
- Customer Service
- Good communication skills
- Customer Relations
- Excellent written and oral communication
- Problem Resolution
- Customer Relationship Management
- Computer Proficiency
- Service standard compliance
Timeline
Customer Service Specialist
Everychem
10.2020 - Current
Server
Tommy Bahama Restaurant
04.2015 - 10.2020
Server and Bartender
The Back Eddy Bistro
10.2012 - 04.2015
Associate of Arts - Liberal Arts And Sciences
Three Rivers Community College