Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Thompson

Gainesville,FL

Summary

Dynamic and results-driven professional with a strong background in customer interaction and team management at Ciao Bella Salon. Proven ability to enhance client satisfaction through exceptional service and effective problem-solving. Skilled in training staff and maintaining high standards of organization, ensuring smooth operations and optimal service delivery.

Overview

4
4
years of professional experience

Work History

Salon Coordinator

Ciao Bella Salon
05.2023 - Current
  • Assisted clients in scheduling appointments and managing service inquiries.
  • Coordinated daily operations to ensure smooth salon functionality.
  • Handled all payments and refunds, making sure that charges and correct tax were applied.
  • Provided exceptional support to both stylists and clients alike during high-volume periods such as holidays or special events.
  • Adapted quickly to varied client needs while providing exceptional service support.
  • Maintained salon cleanliness and organized workstations for efficiency.
  • Developed familiarity with salon products and services for effective recommendations.
  • Delegated workplace responsibility to appropriate staff.
  • Prepared billings and estimates for customers.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
  • Streamlined communication among staff members by implementing an effective system for sharing important updates and announcements.

Sandwich Artist

SUBWAY
08.2021 - 11.2024
  • Crafted sandwiches to customer specifications while maintaining high standards of food safety and hygiene.
  • Assisted in training new staff on sandwich preparation techniques and operational procedures.
  • Collaborated with team members to streamline workflow during peak service hours, improving efficiency.
  • Enhanced customer satisfaction through effective communication and personalized service interactions.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Increased speed of service through effective multitasking and time management skills.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
  • Collaborated with management to address customer feedback, improving overall satisfaction.

Sandwich Artist

Subway
11.2022 - 04.2023
  • Ensured inventory management by monitoring stock levels and placing orders as needed.
  • Implemented process improvements that reduced waste and optimized ingredient utilization in sandwich preparation.
  • Maintained cleanliness of workstations and dining areas, adhering to health and safety regulations consistently.
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
  • Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
  • Assisted in maintaining up-to-date product knowledge by staying current with recipe changes, ingredient sourcing updates, and nutritional information updates.
  • Customized orders to accommodate special requests, enhancing customer loyalty.
  • Balanced multiple tasks during busy periods, ensuring all customers received prompt and attentive service.

Education

High School Diploma -

Santa Fe College
Gainesville, FL

Skills

  • Customer interaction
  • Exceptional organization
  • Team management
  • Telephone etiquette
  • Product and service sales
  • Problem-solving skills
  • Commitment to quality and service
  • Food service background
  • Health and safety regulations
  • Accurate money handling
  • Training staff
  • Multi-task management

Timeline

Salon Coordinator

Ciao Bella Salon
05.2023 - Current

Sandwich Artist

Subway
11.2022 - 04.2023

Sandwich Artist

SUBWAY
08.2021 - 11.2024

High School Diploma -

Santa Fe College

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Ashley Thompson