Ashley Thurston
Springfield,USA
Summary
Office manager and marketing coordinator with expertise in communication and leadership. Demonstrated success in schedule coordination, operational efficiency enhancement, and impactful marketing campaign development that increases brand visibility. Focused on continuous learning and process improvement to elevate team performance.
Overview
13
13
years of professional experience
Work History
Office Manager
Clean Green Restoration
Springfield, MO
10.2025 - Current
- Coordinated team schedules and appointments to enhance daily operations.
- Facilitated employee onboarding and training to support new hire integration.
- Developed and updated filing systems to increase organizational efficiency.
- Communicated with clients to address inquiries and provide prompt support, enhancing client satisfaction.
Marketing Coordinator
Zipco Cleaning & Restoration
06.2024 - 09.2025
- Developed and implemented marketing campaigns across digital channels, increasing brand visibility and expanding audience reach.
- Coordinated social media strategies that boosted engagement through targeted content creation, strengthening community interaction.
- Analyzed market trends to inform promotional activities, optimizing resource allocation for greater campaign effectiveness.
- Collaborated with cross-functional teams to align marketing initiatives with overall objectives.
Dispatch/Office Administrator
Servpro
08.2021 - 04.2024
- Coordinated crew dispatch for emergency mitigation of residential and commercial losses, achieving timely response to client needs.
- Led morning meetings with owners and project managers to prioritize and address daily client requirements.
- Monitored job processes to ensure alignment with client requirements and facilitate successful project outcomes.
- Oversaw daily office operations and administrative tasks, streamlining processes to enhance team efficiency.
Community Service Worker
Jordan Valley Community Health
Springfield, MO
02.2019 - 01.2020
- Coordinated resources and services for clients at Jordan Valley Community Health, enhancing access to necessary care.
- Assisted patients in scheduling Missouri Medicaid community services, facilitating timely support for mothers with newborns.
- Served as communication liaison between clinicians and patients, improving care coordination.
- Performed clinic rounding at local hospitals to assess patient progress and identify additional support needs.
Community Support Specialist
Burrell Behavioral Health
Springfield, MO
09.2018 - 01.2019
- Developed and implemented treatment plans featuring evidence-based interventions.
- Promoted client independence and self-care, encouraging personal responsibility for daily living.
- Guided clients in daily living activities, improving their overall quality of life at home.
- Assisted clients with mental health concerns in accessing housing and transportation to meet essential needs.
Health Plan Supervisor/Health Information Specialist
Mercy Hospital
03.2013 - 08.2018
- Coordinated lab imaging cardiology and procedure orders for clinicians at Mercy, facilitating timely access to essential diagnostics.
- Developed and implemented operational policies that streamlined workflow and improved documentation accuracy.
- Conducted audits on employee work to verify compliance with quality standards, supporting operational integrity.
- Trained new employees on operational protocols and procedures, enhancing team readiness.
- Scanned electronically received records to maintain accurate documentation.
Education
Bachelor of Science -
Missouri State University
Springfield, MO01-2006
Skills
- Program coordination
- Document management
- Scheduling
- Quality improvement
- Patient management
- Vendor coordination
- Customer service
- Team leadership
- Training and mentoring
- Attention to detail
- Team collaboration
- Relationship building
- Facilities management
- Problem resolution and decision making
- Work ethic
Timeline
Office Manager
Clean Green Restoration
10.2025 - Current
Marketing Coordinator
Zipco Cleaning & Restoration
06.2024 - 09.2025
Dispatch/Office Administrator
Servpro
08.2021 - 04.2024
Community Service Worker
Jordan Valley Community Health
02.2019 - 01.2020
Community Support Specialist
Burrell Behavioral Health
09.2018 - 01.2019
Health Plan Supervisor/Health Information Specialist
Mercy Hospital
03.2013 - 08.2018
Bachelor of Science -
Missouri State University