ASHLEY TICKLE
Belleville,IL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Intake Specialist
Cohere Health
08.2023 - Current
- Answer inbound phone calls, emails, and faxes from health care providers
- Interact with customers via inbound calls, outbound calls, emails, and other communication platforms
- Collect and gather necessary information for clinical review
- Provide resolution on first interaction with caller
- Provide exemplary customer service with every interaction
Unit Secretary
BJC Healthcare-Memorial Hospital
05.2022 - 08.2023
- Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
- Managed incoming calls and directed to appropriate department.
- Facilitated effective communication between healthcare professionals, patients, and families, relaying messages, inquiries, and updates
- Greeted and assisted patients and visitors in a friendly and professional manner, providing exemplary customer service
- Maintained patient confidentiality in line with HIPAA regulations.
Patient Access Representative
BJC Healthcare- St. Louis Children's Hospital
05.2021 - 05.2022
- Achieved a registration accuracy rate of 98%, minimizing errors and ensuring proper billing and reimbursement processes.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
Claims Specialist
Allsup Call Center
04.2020 - 05.2021
- Analyzed and process claims, ensuring accuracy and compliance with company policies and guidelines
- Conducted thorough investigations of claims, reviewing supporting documentation, and coordinating with other departments as necessary
- Maintained accurate and detailed claims documentation in the electronic claims management system.
Education
Bachelor of Arts - Journalism
Western Illinois University
05.2018
Associate of Applied Science - Paralegal Studies
Southwestern Illinois College
05.2015
Skills
Customer Service
Claims
Conflict Resolution
Data Entry
Problem-Solving
Time Management
Technology Proficiency
Adaptability
Timeline
Intake Specialist
Cohere Health
08.2023 - Current
Unit Secretary
BJC Healthcare-Memorial Hospital
05.2022 - 08.2023
Patient Access Representative
BJC Healthcare- St. Louis Children's Hospital
05.2021 - 05.2022
Claims Specialist
Allsup Call Center
04.2020 - 05.2021
Bachelor of Arts - Journalism
Western Illinois University
Associate of Applied Science - Paralegal Studies
Southwestern Illinois College