Ashley Toro

I help bring Fontainebleau Aviation’s “Elevate” brand to life by using it in the way I greet and take care of our clients every day. I stay attentive to the front desk while answering calls, emails, ARINC, and radio traffic, and I work closely with pilots and crews to make sure all requested services are handled smoothly. I also keep our records accurate, and make sure daily operations run efficiently.

Key Responsibilities:

• Train new team members and manage the staff schedule
• Gather pilot service requests (fuel, catering, GPU, etc.) and relay them to the ramp team
• Close out invoices, file documents, and complete end‑of‑month closings
• Assist with passenger luggage and escort guests to their aircraft
• Enter and update arrival/departure reservations and handle fuel load requests
• Resolve escalated issues, correct account discrepancies, and maintain smooth operations

I oversee day‑to‑day inventory operations by keeping stock levels organized, accurate, and ready for use. I work closely with suppliers to make sure shipments arrive on time, and I handle restocking and unloading trucks to keep the warehouse running smoothly. I check incoming shipments for any discrepancies and update inventory records to maintain accuracy. I’m cross‑trained in logistics and cashier duties, which helps me stay flexible and support the team wherever needed. I track customer orders, keep them updated on their status, and communicate any delays. Overall, I help maintain a steady workflow by staying organized, solving problems quickly, and keeping both the team and customers informed.

I greet visitors and customers with a friendly, helpful attitude and make sure they get the assistance they need. I confirm appointments, update client records, and handle phone calls by scheduling new appointments and answering questions. I also contact insurance companies to verify coverage for upcoming procedures and help new clients complete their onboarding paperwork. I assist the front desk team running smoothly by staying organized, communicating clearly, and making sure every client feels supported from the moment they arrive.