Ashley Torres
Lehigh Acres,FL
Summary
Polite, attentive and bilingual professional, offering excellent customer service. Flexible and hardworking approach to streamlining internal processes. Known for demonstrating strong communication skills, multitasking abilities and problem-solving capabilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Clerk
Department of Health in Lee County
Fort Myers, FL
06.2020 - 04.2024
- Greeted customers, answered inquiries, and directed them to the appropriate department.
- Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
- Answered phone calls in a professional manner and transferred calls accordingly.
- Processed incoming and outgoing mail daily.
- Developed forms and maintained filing systems to store confidential client information securely.
Sales Associate
Halloween Adventure Superstores
New York, NY
03.2017 - 05.2019
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
Assistant Manager
Sally Beauty Supply
Lehigh Acres, FL
03.2015 - 03.2017
- Developed a system for tracking inventory and ordering supplies as needed.
- Coordinated with other departments to ensure smooth flow of operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
Education
High School Diploma -
East Lee County High School
Lehigh Acres, FL05-2017
Skills
- Customer Service
- Teamwork and Collaboration
- Meeting deadlines
- Service-oriented
- Reliable and punctual
- Data Entry
- Cash Register Operation
- Inventory Control
- Bilingual ( Spanish speaker)
- Microsoft office database aptitude
Certification
- Cosmetology License - Florida Board of Cosmetology.
References
References available upon request.
Timeline
Office Clerk
Department of Health in Lee County
06.2020 - 04.2024
Sales Associate
Halloween Adventure Superstores
03.2017 - 05.2019
Assistant Manager
Sally Beauty Supply
03.2015 - 03.2017
High School Diploma -
East Lee County High School
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