Ashley Torres

· Provide coaching and functional direction to team and field staff.

· Communicate with customers and business partners to manage difficult situations in-person and via telephone, including any dissatisfaction, monetary discrepancies, or pet incidents for the day.

· Liaise and partner with leadership at clinic locations to determine optimal clinic location, crowd management practices, and resolve any issues that arise during clinic.

· Facilitate sales environment amongst team, upselling Vetco packages ethically, in the best interest of each client.

· Responsible for overall performance and operational compliance of the day's vaccination clinics.

· Assist doctors with routine exams, drawing up and administering medications, and performing patient restraint in a variety of different settings.

· Record and maintain accurate electronic medical records.

· Schedule follow up appointments for new and repeat customers.

· Explain test results to clients, including educating and supporting them on their next steps.

• Answered all incoming service phone calls and scheduled appointments for customers.
• Greeted customers, explained detailed invoices, and processed payments via cash, checks, and credit cards.
• Scanned documents, filed invoices, and maintained accurate service records for reference.
• Assisted management with daily reporting, including cash balancing reports.
• Created tickets and service repair orders, ensuring all labor and parts were accurately billed.
• Coordinated vehicle maintenance tracking and documentation for efficient service operations.
• Assisted technicians by preparing work orders and ensuring timely parts availability.
• Processed warranty claims and facilitated reimbursements to streamline operational efficiency.

• Prepared coffee, beverages, and food menu options, according to recipes and brand standards.

• Coached restaurant team and onboarding members to drive sales, improve profitability and guest satisfaction.

• Led weekly team meetings.

• Ensured that brand standards, recipes and systems were always enforced.

• Promoted a guest focused culture within the restaurant.

• Reviewed guest feedback results, and implemented action plans to drive improvement.

• Executed new product rollouts, including training, marketing, and sampling, when applicable.

• Maintained a safe, secure, and healthy work environment by following and enforcing food safety and sanitation compliance laws.

• Supported a company system to control costs and help maximize profitability.

• Completed inventory on a periodic basis, as determined by Franchisee.

• Supported restaurant manager in the completion of all weekly labor and scheduling.

• Received, processed, and entered all supplier and vendor orders.

• Managed restaurant cash flow, and ensured team members were following franchisee's cash management policies.

• Assisted in bathing, drying, and grooming dogs, using industry specialized tools and equipment.
• Maintained cleanliness of grooming salon area by ensuring compliance with all health and safety standards.
• Collaborated with groomers to assess individual dog needs for optimal grooming results.
• Performed brush outs, ear cleanings, gland expressions, nail trims, teeth brushing, flea and tick baths, and force drying for special hair styling requests.
• Educated owners on proper grooming techniques and aftercare for their pets.

• Responsible for opening and closing the restaurant every day, on-time.
• Led daily operations, managed shift staffing, and delegated tasks to ensure speed and quality, reducing customer wait times.
• Resolved customer complaints promptly, and maintained a welcoming, clean, environment to ensure high guest satisfaction.
• Coached and trained new crew members on brand standards, POS operations, and equipment use.
• Enforced food safety, sanitation, and security policies.
• Monitored cash handling policies, and verified register drawer accuracy during transactions.

• Bathed and groomed dogs, using industry specialized tools and equipment.
• Maintained cleanliness of grooming salon area by ensuring compliance with all health and safety standards.
• Assessed individual dog needs for optimal anticipated and final grooming results.
• Performed shave downs, brush outs, ear cleanings, gland expressions, nail trims, teeth brushing, flea and tick baths, and force drying for special hair and styling requests.
• Educated owners on proper grooming techniques and maintenance for their pets.