Denise Demby
Charlotte,NC
Summary
Diligent and hardworking professional pet stylist dedicated to giving optimal animal care and support with over 17 years of quality experience. Builds positive relationships with owners and trust with animals. Knowledgeable about all aspects of grooming, pet health and safety as well as performing exceptional customer service to clientele.
Overview
9
9
years of professional experience
Work History
Lead Stylist and Manager
Live, Laugh, Laugher Mobile Dog Grooming
Harrisburg, NC
05.2024 - 02.2025
- Built a strong base of loyal clientele through consistent delivery of high-quality services and excellent communication skills.
- Introduced new products and tools to the salon''s repertoire, keeping the business current with industry advancements.
- Assisted management in inventory control, monitoring stock levels of salon products and ordering necessary supplies when needed.
- Evaluated client satisfaction through the implementation of feedback surveys, making improvements to services based on constructive criticism.
- Stayed up-to-date on latest industry trends, incorporating innovative techniques into daily styling practices.
- Maintained a clean and organized work station, adhering to strict sanitation guidelines for the safety of clients and staff members.
- Sanitized all equipment and styling tools.
- Enhanced client satisfaction by providing personalized styling advice and recommendations based on individual needs.
- Developed long-lasting relationships with clientele through exceptional customer service and attention to detail.
- Managed social media accounts for the salon, showcasing stylist''s work while engaging with current and prospective clients.
- Reduced client complaints by addressing concerns promptly and professionally, ensuring complete satisfaction before leaving the salon.
- Streamlined appointment scheduling with efficient booking processes, resulting in reduced wait times for clients.
- Increased salon revenue by upselling products and services tailored to clients'' preferences.
- Conducted thorough consultations with clients, ensuring their desired results were achieved every time.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated customers on products to maximize benefits.
- Resolved guest complaints about service or style.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Distributed business cards outside of salon to generate new business.
Grooming Manager
FurryLand of Colorado Springs
Colorado Springs, CO
09.2023 - 03.2024
- Continuously researched new grooming tools, products, and techniques to stay current in the industry and provide clients with the best possible service.
- Aligned grooming services with brand promise for quality and customer care.
- Managed and maintained health, welfare and proper care of animals.
- Fostered a positive work environment through effective communication and teamwork among staff members.
- Established strong relationships with clients through regular communication, leading to numerous referrals from satisfied customers.
- Improved customer satisfaction by implementing new grooming techniques and maintaining a clean, organized salon environment.
- Increased client retention by providing excellent customer service and addressing concerns promptly and professionally.
- Collaborated with marketing team to create promotional materials for special events and sales, driving increased foot traffic and revenue growth.
- Coordinated participation in community events to promote the salon''s services and build brand awareness within the local market.
- Conducted regular meetings with staff to discuss progress toward goals as well as any challenges or concerns that may have arisen.
- Streamlined appointment scheduling process by implementing an online booking system, increasing convenience for clients while reducing missed appointments.
- Oversaw daily operations of the salon, including opening and closing procedures, to ensure a smooth and efficient workday.
- Maintained detailed records of each pet''s grooming history, enabling personalized service tailored to individual needs and preferences.
- Recruited and trained staff to offer grooming services for diverse animals.
- Ensured compliance with all state regulations regarding animal care in a grooming facility, minimizing potential liability risks.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Professional Pet Stylist
Aussie Pet Mobile
Charlotte, NC
08.2021 - 06.2023
- Groomed pets by brushing, bathing, coat fluffing, nail filing and clipping, ear cleaning and gland expression and exhibited exceptional hand-scissoring skills.
- Upon arrival evaluated the coat to offer optimal treatments and recommendations to perfectly fit breed standards.
- Conducted a synopsis of the service performed with the client to ensure customer satisfaction and offered proper follow up coat maintenance care
- Proactive in rescheduling clients after a service to build client relationship and encourage repeat business
- Identified and addressed difficult pet or owner challenges with professional demeanor.
- Handled pets with gentle demeanor to help animals feel calm and secure.
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
- Instructed and trained newer staff members in grooming
- (Mobile Grooming) Informed clients of unforeseen situations that would cause the service to be delayed
- (Mobile Grooming) Conducted van care maintenance to ensure the longevity of the vehicle
- Added detailed note taking of pet haircuts, health conditions and concerns as well as client specific notifications.
Professional Pet Stylist
PetSmart
Charlotte, NC
11.2015 - 08.2021
- Greeted and checked clients in and out and kept salon schedule flowing accurately day-to-day.
- Answered phone calls informing clients of services and appointment availability
- Assessed incoming pets, observed coat conditions and recommended shave-down, dematting or other services.
- Bathed and styled pet's fur, inspecting animals for external signs of parasites, disease or injury.
- Consulted with owners and made recommendations on individual grooming needs of pets.
- Groomed dogs and cats by utilizing blades, de-shedding tools, and shears.
- Cleaned and disinfected kennels and common areas.
- Promoted grooming services, packages and products to customers to increase store sales.
- Examined animals for injury or illness and documented symptoms for veterinarian review.
- Trained and guided newer pet stylist
- Completed training requirements and annual safety certifications
- Executed de-escalating tactics by listening and offering alternative solutions to unsatisfied clients.
Education
Associate of Arts - Psychology
Central Piedmont Community College
Charlotte, NCSkills
- Customer Service
- Relationship Building
- Kennel Cleaning and Sanitation
- Problem-Solving
- Canine Anatomy
- Flexible Schedule
- Breed-Specific Grooming
- Phone and Email Etiquette
- Bow Styling
- Coat Detangling
- Coat Care
- Teamwork and Collaboration
- Fur Clipping and Cutting
- Teeth Cleaning
- Tick Removal
- Undercoat Removal
- Flea Dip Application
- Tear Stain Removal
- Knowledge of Cutting Methods
- Nail Polish Application
- Proper Animal Restraining
- Nail Trimming
- Paw Pad Care
- Hair Mat Removal
- Appointment Scheduling
- Safety Precautions and Measures
- Ear Care
- Client consultation
- Mentoring
- Social media promotion
- Detail-orientated
- Appointment scheduling
- Schedule management
Education and Training
true,other
Timeline
Lead Stylist and Manager
Live, Laugh, Laugher Mobile Dog Grooming
05.2024 - 02.2025
Grooming Manager
FurryLand of Colorado Springs
09.2023 - 03.2024
Professional Pet Stylist
Aussie Pet Mobile
08.2021 - 06.2023
Professional Pet Stylist
PetSmart
11.2015 - 08.2021
Associate of Arts - Psychology
Central Piedmont Community College