Ashley Toth
Riverside,USA
Summary
Resourceful professional highly skilled in customer service and building lasting relationships. Team player offering dynamic personality and extensive background in data entry, telephone support and records oversight. Customer Service Administrator with high level of expertise in technology sector. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
PSR 1
CVS Specialty Pharmacy
Redlands, California
06.2023 - Current
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Processed and filled prescriptions accurately for patients and healthcare providers.
- Collaborated with healthcare professionals to resolve medication-related issues promptly.
- Trained new pharmacy staff on operational procedures and best practices in the workplace.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Processed insurance claims and verified patient eligibility for medications.
- Trained new staff on customer service procedures and pharmacy operations.
- Adhered to all HIPAA regulations regarding patient privacy and confidentiality.
- Performed other duties as assigned by management team.
- Answered incoming calls promptly, courteously, and professionally.
- Led team in daily operations and workflow management.
- Streamlined processes to enhance operational efficiency.
- Conducted performance evaluations and provided feedback to staff.
- Monitored team progress and enforced deadlines.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Motivated staff through positive reinforcement techniques.
- Successfully managed Hydrid CORE team as Team Lead under Supervisor Lindsay Creekmore.
- Successfully trained and was transferred over to COE IUD where I current am placed.
Customer Service Sales Representative II/Loan Officer
AmeriHome Mortgage Company
Irvine, CA
11.2020 - 07.2022
- Met or exceeded all my Sales goals, calculated over 80% renewed business.
- Documented conversations with customers to track requests, problems.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Uphold strict quality control policies and procedures during customer interactions.
- Reviewed customer account information to determine current issues and potential solutions.
- Outbound dial to portfolio customers (400+ Calls Daily).
- Answered any inbound calls from customers seeking more information about refinancing their loan.
- Accurately completed compliance on each outbound/inbound call with a customer.
- Regularly completed daily sales, weekly sales, and monthly sales quotas.
- Attended weekly team huddles to discuss the team's progress mid-week.
- Assisted the department's Manager with any backflow sales assistance.
- Pushed sales number in an efficiently and professionally.
- Pitched and successfully sold refinance options as well as purchase options.
- Exceeded company productivity standards on a consistent basis.
- Submitted applications to credit analysts.
- Complied applications and paperwork and double-checked for accuracy.
- Monitored loan servicing agreements and loan covenants to ensure compliance.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Spent ample time with each applicant to break down complex information into terms that are easy to understand.
- Identified valuable solutions for customers with credit problems.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Helped customers make decisions about loans and lines of credit based on availability, terms, and benefits.
- Assisted existing customers with Refi assistance on their loans.
- Followed daily company compliance/policies.
- Met daily/weekly/monthly quotas.
- Worked with team members daily to manage daily tasks.
- Assisted Loan Officers with customers and their needs.
- Managed high volume calls.
- Assisted with weekly team meetings.
- Completed Loan Officer Program.
- Consulted clients with their current loan and provided savings analysis.
- Submitted complete file loan applications to underwriting.
- Completed call back appointments with borrowers.
- Met daily quotas.
- Worked with different departments to complete refinances or Loan purchases.
- Sold Mortgage refinances.
- Worked with Windows software daily.
- Encompass program & Mortgage rates pricer program experience.
- Estimated home values.
Estimator/ Administrative Assistant
Central Enterprises
Anaheim, CA
01.2017 - 01.2020
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Updated details in company database by keying in customer contacts and delivery dates.
- Maintained inventory in supply closet to prevent shortages.
- Directed customer communication to appropriate department personnel.
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.
- Reviewed and suggested improvements for interoffice correspondence, reports and presentations.
- Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
- Obtained bids from vendors and subcontractors to make cost-effective selections.
- Formulated estimates and budgets ranging from $300.00 to $300,000.
- Leveraged sales techniques and articulated product values to generate new business.
- Analyzed blueprints and other documentation to prepare time, cost and labor estimates.
- Collected data and information from vendors, sub-contractors and teammates to determine exact costs for all aspects of each project.
- Developed bid proposals with itemized costs for clients to review and approve before beginning work on commercial door installations.
- Determined project scope, boundaries, time frame and possible complications to produce accurate estimates.
- Communicated with clients and teammates to gather information regarding project budgets, schedules and objectives and optimize plans.
- Developed and updated cost estimates by documenting relevant information into jobs in internal database.
- Analyzed project mandatories, scope and available resources to devise timelines and communicate with client on deliverable deadlines.
Manager
Salon Avella
Anaheim Hills, CA
01.2006 - 01.2020
- Promoted client retention through high-quality service and follow through.
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
- Monitored and tracked salon product contracts and deliveries.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Placed inventory orders, monitored shelf stock and tracked expenses.
- Addressed customer problems quickly and according to service standards.
- Resolved guest complaints.
- Scheduled employees and oversaw customer appointment calendar.
- Enforced safety procedures in accordance with facility policies and government regulations.
- Consulted with customers to understand needs and recommend professional Salon services.
- Supervised banking procedures, cash flow and accounting processes.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Promoted to leadership position after 1 year in position.
- Modernized company structure and policies to meet changing market demands.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Beauty Sales Consultant
Planet Beauty
Anaheim Hills, CA
01.2014 - 01.2015
- Recommended appropriate products to meet customers' individual needs.
- Finalized purchases and processed payments.
- Displayed merchandise to present visually appealing arrangements that drive sales.
- Kept counter and display areas in clean and neat fashion.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Showed customers how to apply makeup and other products to achieve desired looks.
- Evaluated customer skin to determine unique conditions and skin type.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Applied makeup to clientele to cover imperfections and create new looks.
- Kept notes listing preferences and services provided to clients for quick reference.
- Ordered makeup materials and equipment from suppliers when inventory was running low.
- Sold products and services to maintain daily sales goal of $650.
- Informed clients of current sales promotions to boost sales.
- Recommended products aligned with customer desires.
- Offered product demonstrations and education to promote benefits and quality.
- Recommended additional products and services based upon information provided or items already selected.
Retail Sales Associate
CosmoProf
Yorba Linda, CA
01.2011 - 01.2014
- Stocked and cleaned shelves while maintaining neat and orderly store.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Assisted customers by phone regarding store operations, products, promotions and orders.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Answered questions about current promotions and resolved issues according to store policies.
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
- Minimized financial discrepancies by accurately controlling monthly operations budget.
- Designed and deployed new display ideas to improve accessibility to merchandise.
- Helped customers by answering questions and locating merchandise.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Completed assigned training to stay updated on important policies and procedures.
- Generated brand awareness and positive product impressions to increase sales.
- Adhered to company initiatives and achieved established goals.
Sales Representative
AT&T
Orange, CA
01.2010 - 01.2011
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Helped customers select products best fitting personal needs.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended merchandise to customers based on needs and preferences.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Educated customers on product and service offerings.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Mixed and matched paints according to customer specifications.
- Attracted and fostered leads through referrals and customer loyalty strategies.
Administrative Assistant
Integrity Builders
Brea, CA
01.2005 - 01.2006
- Generated reports each week to update project stakeholders.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Oversaw filing systems and scanned documents to manage physical and electronic documents and information.
- Supported office operations, managed client correspondence, tracked records and handled internal communications.
- Sorted incoming mail and disseminated correspondence to applicable departments.
- Kept detailed inventory records and made supply orders, cutting costs by monitoring use and effectively sourcing products.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
Education
Mortgage Loan Officer License -
Oncourse Learning
Cosmetology License -
Saddleback Community College
Mission Viejo, CAAssociate of Business Administration - Business Administration and Management
Fullerton Community College
Fullerton, CAHigh School Diploma -
Carbon Canyon Christian School
BreaSkills
- Relationship Selling
- Sales Development
- Customer Relations
- Problem-Solving
- Attention to Detail
- SPRX program Skilled
- Peoplesafe program Skilled
- POS Systems and Ordering Platforms
- Highly Proficient with CRM Software
- Mac Software
- Outlook programs
- Upselling expertise
- Efficient and Detail-Oriented
- 60wpm Typing Speed
- Verbal and Written Communication
- Upbeat and Positive Personality
- Read/Write Spanish Fluency
- Remote Technologically Savvy
- Advanced MS Office Suite Knowledge
- PC Proficient
- Microsoft Office
- Multi-Line Telephone Systems
References
- Jacqueline Hinojos, Former Co-worker, 702-244-0792
- Linda Shivers, Former Boss-AmeriHome Mortgage, 562-522-9939
- Gerardo Gonzalez, Former Co-worker, 303-512-3632
- Alex Jimenez, Former Boss-Central Enterprises, 714-926-8862
Timeline
PSR 1
CVS Specialty Pharmacy
06.2023 - Current
Customer Service Sales Representative II/Loan Officer
AmeriHome Mortgage Company
11.2020 - 07.2022
Estimator/ Administrative Assistant
Central Enterprises
01.2017 - 01.2020
Beauty Sales Consultant
Planet Beauty
01.2014 - 01.2015
Retail Sales Associate
CosmoProf
01.2011 - 01.2014
Sales Representative
AT&T
01.2010 - 01.2011
Manager
Salon Avella
01.2006 - 01.2020
Administrative Assistant
Integrity Builders
01.2005 - 01.2006
Mortgage Loan Officer License -
Oncourse Learning
Cosmetology License -
Saddleback Community College
Associate of Business Administration - Business Administration and Management
Fullerton Community College
High School Diploma -
Carbon Canyon Christian School