Jazmyn Hall
Prestonsburg,KY
Summary
Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with providers. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
1
1
Certification
Work History
PSR 1
Senture
London, KY
09.2023 - Current
- Sent clinical request and missing information letters to obtain incomplete information.
- Reviewed and processed medical insurance claims to ensure accuracy of information and compliance with established regulations.
- Resolved complex insurance issues by communicating with providers, patients, and third-party payers.
- Developed relationships with key personnel at provider organizations for better coordination of services provided under contracts.
- Documented file notes clearly and concisely in medical software.
- Tracked differences between plans to correctly determine eligibility and assess claims against benefits and data entry requirements.
- Inputted data into the system, maintaining accuracy of provider coding information and reported services.
- Evaluated pending claims to identify and resolve problems blocking auto-adjudication.
- Researched medical codes used in billing processes to ensure accuracy of documentation.
- Developed appropriate quotes based on risk information.
Youth Peer Support Specialist
Mountain Comprehensive Care Center
Salyersville, KY
02.2021 - 06.2023
- Helped individuals overcome discrimination, stigmas and trauma by providing encouragement and community resources.
- Offered advanced counseling in institutional setting following correct procedures and aligning with required standards.
- Coordinated referrals for additional services as needed based on client needs.
- Encouraged development of relevant skills to help overcome specific concerns.
- Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys.
- Maintained accurate records of client progress through use of electronic medical record system.
- Referred individuals to outside resources and services for additional support.
- Met with clients to understand individual needs and develop personalized counseling plans.
Hostess Manager
The Brickhouse
Prestonsburg, KY
07.2017 - 02.2021
- I learned to respect people even when they do not respect me, treat people the way I want to be treated, and always keep a smile on my face no matter what the customer says
- I love talking to people and being in an interactive work environment.
- Established effective communication systems between hosts and hostesses and management.
- Ensured that all guests received prompt, courteous attention from the hostesses.
- Organized promotional activities to increase customer traffic during slow periods.
- Monitored seating arrangements to maximize table utilization and minimize wait time.
- Managed inventory of supplies such as menus, condiments, linens.
- Distributed food to service staff for prompt delivery to customers.
- Verified completion of cleaning, maintenance, housekeeping and side-work duties.
Rink Manager
THE CITY OF PRESTONSBURG
Prestonsburg
05.2016 - 07.2017
- When working there, they thought me responsibility and truthfulness
- It was my first job and a steppingstone for me to learn how to be a reliable person
- I learned to be helpful when needed
- Eliminated safety hazards, removed soiled items, and collected trash from customer areas.
- Conducted regular inspections of equipment to ensure proper functioning.
- Organized special events such as birthday parties at the skating rink.
Education
Associate of Arts -
BIG SANDY COMMUNITY AND TECHNICAL COLLEGE
Prestonsburg, KY05-2022
HIGH SCHOOL DIPLOMA -
PRESTONSBURG HIGH SCHOOL
Prestonsburg, KY06.2019
Skills
- HIPAA Compliance
- Progress Documentation
- Behavioral Management
- Time Management
- Dependable and Responsible
- Multitasking and Organization
- Flexible Schedule
- Data Entry
- Call Management
- Information Security
- Complaint Resolution
- Account Updating
- Inbound and Outbound Calling
- Positive and Professional
- Typing Proficiency
- Team Development
Certification
- Youth peer support specialist, 02/2021, I am certified to meet with the youth and relate with them through my past traumas and experiences to hopefully help them open up.
- Adult peer support specialist, 02/2021, I am certified to meet with adults that have been through traumatic experiences.
- Family peer support specialist, 02/2021, I am certified to meet with the family of my clients to confirm what the client is saying or doing. We meet with the family to make sure the client is being truthful about his or her situations.
Assessments
- Basic computer skills, Completed, 07/2020, Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
- Sales skills, Familiar, 08/2020, Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
- Patient-focused care, Highly Proficient, 07/2020, Addressing concerns and using sensitivity when responding to needs and feelings of patients
Timeline
PSR 1
Senture
09.2023 - Current
Youth Peer Support Specialist
Mountain Comprehensive Care Center
02.2021 - 06.2023
Hostess Manager
The Brickhouse
07.2017 - 02.2021
Rink Manager
THE CITY OF PRESTONSBURG
05.2016 - 07.2017
Associate of Arts -
BIG SANDY COMMUNITY AND TECHNICAL COLLEGE
HIGH SCHOOL DIPLOMA -
PRESTONSBURG HIGH SCHOOL