ASHLEY TOWNSEND
Elizabethtown,IN
Summary
Results-driven Quality Assurance Group Leader with proven expertise in implementing process improvements and enhancing product reliability. Strong focus on team leadership and customer satisfaction, committed to driving organizational success.
Overview
8
8
years of professional experience
Work History
Quality Assurance Group Leader
Rightway Fasteners
Columbus, IN
05.2018 - Current
- Led quality assurance team to implement process improvements, enhancing product reliability and consistency.
- Developed and enforced quality control protocols, ensuring compliance with industry standards and regulations.
- Mentored junior QA staff, fostering skill development and promoting knowledge sharing within the team.
- Analyzed defect trends using statistical methods, identifying root causes to prevent future occurrences.
In-Home Caretaker
Griswold Home Health Care
Columbus, IN
06.2021 - 04.2023
- Provided compassionate personal care and assistance with daily living activities for clients.
- Developed and maintained strong relationships with clients and their families to enhance care quality.
- Administered medication and monitored client health conditions, ensuring adherence to care plans.
- Coordinated transportation for clients to medical appointments and social activities, promoting independence.
Education
No Degree - Nursing
Ivy Tech Community College of Indiana
Indianapolis, IN11-2028
GED -
Indiana Department of Workforce
Indianapolis, IN04-2013
Skills
- Customer satisfaction focus
- Team leadership
- Quality assurance expertise
- Change management experience
- Problem-solving
- Quality processes
- Corrective actions
- Teamwork
- Time management
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Quality inspection
Timeline
In-Home Caretaker
Griswold Home Health Care
06.2021 - 04.2023
Quality Assurance Group Leader
Rightway Fasteners
05.2018 - Current
No Degree - Nursing
Ivy Tech Community College of Indiana
GED -
Indiana Department of Workforce